Jakkia Kelly
Mesquite,TX
Summary
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Qualified Medical Assistant with background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Baylor Scott & White Gynecologist Specialist
Garland, TX
09.2024 - Current
- Sanitized and restocked exam rooms and medical equipment to ensure optimal functionality.
- Directed patients to exam rooms, addressing inquiries and preparing for physician examinations.
- Submitted prescriptions and refills by efficiently contacting pharmacies via phone and fax.
- Provided compassionate care by addressing patient concerns to enhance overall experience.
- Collected and documented patient medical information, including blood pressure and weight.
- Assisted physicians during procedures, ensuring patient comfort and accuracy for improved outcomes.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Medical Assistant
Ut Southwestern Medical Center Otolarynolongy
Dallas, TX
02.2021 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment for efficient operations.
- Obtained comprehensive client medical histories, medication details, symptoms, and allergies.
- Directed patients to appropriate exam rooms and prepared them for physician examinations.
- Managed medical records through filing, organizing, and scanning of documents.
- Maintained a clean clinical environment by adhering to infection control guidelines.
- Assisted physicians during minor surgeries by preparing operating rooms and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Customer Service Representative
Brinks Home Security
Farmers Branch, TX
03.2018 - 06.2020
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, enhancing loyalty and repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
- Responded to customer inquiries regarding products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Area Supervisor
DD's Discount Store
Mesquite, TX
06.2016 - 04.2020
- Coached staff members, enhancing skill development and facilitating career progression.
- Oversaw daily operations to ensure compliance with company policies across all locations.
- Mediated employee conflicts, achieving resolutions that benefited all parties involved.
- Fostered a positive work environment, resulting in significant reductions in employee turnover.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Education
High School Diploma -
Bryan Adams High School
Dallas, TX06-2010
Skills
- HIPAA compliance
- Medical terminology
- Specimen collection and processing
- Patient scheduling
- Patient care
- Sterilization techniques
- Vital sign monitoring
- Medication administration
Certification
- CMA - Certified Medical Assistant
- Certification NO 185866
- TMB Licensed NCT/X-RAY Technician
- Healthcare Level CPR, AED, BLS Certified by The American Heart Assoication
Timeline
Certified Medical Assistant
Baylor Scott & White Gynecologist Specialist
09.2024 - Current
Medical Assistant
Ut Southwestern Medical Center Otolarynolongy
02.2021 - 08.2024
Customer Service Representative
Brinks Home Security
03.2018 - 06.2020
Area Supervisor
DD's Discount Store
06.2016 - 04.2020
High School Diploma -
Bryan Adams High School