Summary
Overview
Work History
Education
Skills
Certifications And Skills
Timeline
Generic

Jakob Kellermann

Elgin,IL

Summary

Versatile young professional with a strong background in cannabis retail, marketing, customer service, and sales. Successfully manages complex customer inquiries, consistently improves processes to maintain high service standards. Proven ability to build strong relationships, drive brand growth, and ensure operational efficiency in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Budtender and Marketing Assistant

Culture Canna
11.2024 - 04.2025
  • Support all marketing efforts, including social media content creation, event promotion, and direct marketing
  • Worked with team and vendors to enhance company's brand.
  • Provide expert cannabis knowledge to customers, selling products with a holistic approach to meet their needs

Management Trainee

Copart, Inc.
12.2023 - 10.2024
  • Provided elevated customer service, ensuring satisfaction through unique solutions and effective communication
  • Managed complex inquiries, utilizing independent judgment to resolve issues and maintain satisfaction
  • Collaborated with cross-functional teams to improve customer service processes, providing valuable insights
  • Supervised day-to-day facility operations, ensuring efficiency, safety, and adherence to company processes

Inside Sales Representative

GEODIS
07.2023 - 10.2023
  • Generated hundreds of leads weekly and 50+ daily phone calls while maintaining sales functions using HubSpot CRM
  • Maintained communication with customers and collaborated with internal teams to meet service expectations
  • Identified, qualified, and developed relationships with business prospects

Sales and Operations Intern

Ryder System, Inc.
11.2022 - 05.2023
  • Assisted in the day-to-day operations of a rental and lease facility in the Greater Twin Cities Area
  • Completed internal projects focused on simplifying the end-user experience
  • Coordinated with logistics specialists to improve customer service
  • Supported various sales initiatives by coordinating buying options with prospective customers

Patient Care Specialist

Green Thumb Industries
10.2021 - 11.2022
  • Streamlined operations within Minnesota medical dispensaries using cannabis industry experience
  • Followed and executed Minnesota State cannabis program rules and guidelines
  • Coordinated product specifications between patients and pharmacists to ensure proper production education

Dispensary Associate

Windy City Cannabis
01.2021 - 08.2021
  • Assisted in the grand opening of the branch in March 2021, including training, vault setup, and product display
  • Followed and executed all State of Illinois legal guidelines for cannabis products
  • Assisted in the day-to-day sales and operations of the store to drive sales

Education

B.A. - Public Relations

Metropolitan State University
Saint Paul, MN
05.2023

Skills

  • Interpersonal communication
  • Salesmanship
  • Cannabis retail and marketing
  • Professional writing
  • Customer service
  • Leadership

Certifications And Skills

  • Proficient in Microsoft Suite and G Suite
  • Proficient in AP Style writing and editing
  • Skilled with Adobe Suite tools like Express and Photoshop
  • Limited working proficiency in Spanish language

Timeline

Budtender and Marketing Assistant

Culture Canna
11.2024 - 04.2025

Management Trainee

Copart, Inc.
12.2023 - 10.2024

Inside Sales Representative

GEODIS
07.2023 - 10.2023

Sales and Operations Intern

Ryder System, Inc.
11.2022 - 05.2023

Patient Care Specialist

Green Thumb Industries
10.2021 - 11.2022

Dispensary Associate

Windy City Cannabis
01.2021 - 08.2021

B.A. - Public Relations

Metropolitan State University

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