Amber Larson
Milo,ME
Summary
Results-driven General Manager with a proven track record in customer service management. Expertise in conflict resolution, operational efficiency, and team leadership, ensuring exceptional service delivery and high employee performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin
Milo, Maine
09.2020 - 08.2025
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
Education
Pastry And Baking
Connecticut Culinary Institute
Hartford, CT01-2008
Skills
- Customer service management
- Team leadership
- Budget management
- Conflict resolution
- Effective communication
- Staff training/development
Certification
- Serv Safe certification
References
References available upon request.
Timeline
General Manager
Dunkin
09.2020 - 08.2025
Pastry And Baking
Connecticut Culinary Institute
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