Jakob Matias
Lancaster,PA
Summary
Dedicated route salesman with expertise in customer service and relationship building. Proven ability to enhance delivery efficiency through route optimization and effective time management.
Overview
7
7
years of professional experience
Work History
Route Salesman
Matpro Enterprise
Millersville, PA
03.2019 - Current
- Delivered products efficiently to customers, ensuring timely service and satisfaction.
- Managed inventory levels, optimizing stock availability across routes.
- Built strong relationships with clients, addressing concerns and increasing loyalty.
- Implemented route optimization strategies, improving delivery efficiency and reducing costs.
- Trained new sales staff on product knowledge and customer interaction techniques.
- Analyzed sales data to identify trends, adjusting strategies for improved performance.
- Assisted in training new route salesmen, sharing best practices for achieving success in the role.
- Established effective time management habits to balance between managing accounts, sales calls, and deliveries.
- Adhered to strict safety protocols during deliveries, ensuring the well-being of employees and customers alike.
- Resolved customer complaints professionally and efficiently, ensuring continued client satisfaction.
- Developed rapport with customers through friendly interactions and consistent reliability in service.
- Demonstrated adaptability by adjusting routes or schedules as needed due to unforeseen circumstances or changes in priorities.
- Evaluated customer needs on an ongoing basis to recommend appropriate product solutions.
- Boosted sales through the promotion of new products to existing and potential customers.
- Collaborated with team members to streamline processes, resulting in a more efficient workflow.
Sales Representative
Personnel Outsource Solutions
Kinston, NC
03.2025 - 02.2026
- Identified customer needs to recommend appropriate products, enhancing satisfaction and loyalty.
- Developed strong client relationships through effective communication and tailored solutions.
- Analyzed market trends to adjust sales strategies, maintaining competitive edge in the industry.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided feedback from customers to product development team, influencing future product enhancements.
Delivery Driver
Amazon
Philadelphia, PA
03.2024 - 02.2025
- Ensured timely and accurate delivery of packages to designated locations.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Maintained vehicle cleanliness and conducted routine maintenance checks for optimal performance.
- Utilized handheld devices for navigation, package tracking, and customer communication.
- Trained new drivers on best practices, safety protocols, and efficient route planning.
- Implemented process improvements that enhanced delivery efficiency and customer satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Giant
Stocker
Lancaster, PA
01.2020 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Penn Manor High School
Millersville05-2019
Skills
- Strong customer service
- Reliability and punctuality
- Effective time management
- Relationship building
- Product and service knowledge
- Product and service sales
- Customer relationship building
- Customer relations
- Positive attitude
- Teamwork and collaboration
- Time management
- Problem-solving
Timeline
Sales Representative
Personnel Outsource Solutions
03.2025 - 02.2026
Delivery Driver
Amazon
03.2024 - 02.2025
Giant
Stocker
01.2020 - 08.2020
Route Salesman
Matpro Enterprise
03.2019 - Current
High School Diploma -
Penn Manor High School