Jakob Medina
Portland,OR
Summary
Dynamic Supervisor and Specialty Sales Representative with a proven track record of sales excellence, adept at cultivating strong business relationships and delivering customer-focused solutions. Highly motivated self-starter consistently pursuing excellence and driving results in competitive environments. Recognized for reliability and a strong work ethic, complemented by exceptional organizational skills and a proactive approach to challenges. Committed to fostering a collaborative team atmosphere while ensuring timely completion of tasks and objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AT&T Sales Rep
AT&T
Beaverton, OR
08.2025 - Current
- Developed and maintained strong client relationships to drive sales growth.
- Executed product demonstrations to showcase features and benefits effectively.
- Collaborated with marketing teams to create targeted promotional materials.
- Assisted in training new sales staff on best practices and company policies.
- Analyzed customer feedback to improve service delivery and product offerings.
- Led weekly sales meetings to review performance metrics and set future goals.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Supervisor Passenger service assistant program
American Airlines/Delta Airlines
Portland, OR
08.2021 - 08.2025
- Fulfilled requests and Assisted passengers while organizing service in a timely manner.
- Identified customer needs and collaborated with cross-functional departments to deliver on expectations.
- Maintained Vendor contracts while demonstrating proper safety procedures or guidelines throughout airport operations.
- Completed administrative duties and payroll while Aiding in employee development and or training.
- Communicate with HR to Create/discuss employee relations with management while establishing healthy work habits within local operations.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented training programs that increased employee skillsets and knowledge retention.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Customer Support Specialist
NV Energy
03.2021 - 08.2021
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed escalated issues, ensuring timely and effective resolutions.
- Developed training materials for new team members, improving onboarding process.
- Implemented feedback mechanisms, driving continuous improvement in service delivery.
- Enhanced data integrity by implementing validation checks during entry processes.
- Completed accurate and timely data entry.
- Reduced billing errors with verification of client information.
- Improved the accuracy of data entry, reducing errors and enhancing report quality.
Specialty Sales Electronics
Target
Vancouver, WA
10.2020 - 02.2021
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Assisted customers during the selection process and helped choose perfect products to meet individual needs.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
West Salem High School
Salem, OR06.2018
Skills
- Product merchandising
- Store closing
- Product and service knowledge
- Sales and customer service support
- Administrative duties and payroll
- Product management and pricing
- Organization
- Multitasking
- Working collaboratively with fellow employees/staff
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Analytical thinking
- Processes and procedures
- Operations management
- Project management
- Schedule development
- Conflict resolution
- Software experience
- Data analytics
- Contract management
Certification
Serve safe certified
Olcc licensed
Oregon Food handlers license
Timeline
AT&T Sales Rep
AT&T
08.2025 - Current
Supervisor Passenger service assistant program
American Airlines/Delta Airlines
08.2021 - 08.2025
Customer Support Specialist
NV Energy
03.2021 - 08.2021
Specialty Sales Electronics
Target
10.2020 - 02.2021
High School Diploma -
West Salem High School