Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakob Pettitt

Benson,AZ

Summary

Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.

Overview

24
24
years of professional experience

Work History

Asset Protection Supervisor

Walmart
Tucson, AZ
10.2021 - Current
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary or theft.
  • Kept patrons and employees safe and from criminal activity.
  • Patrolled store departments to check for suspicious activities.
  • Monitored paperwork procedures to prevent error-related losses.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Wrote reports outlining activities and results.

Uber Partner

Uber
Tucson, AZ
11.2015 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Entertainment Department Manager

Walmart
Tucson, AZ
02.2020 - 10.2021
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Researched issues to obtain appropriate answers to customer inquiries.

Frozen Department Manager

Walmart
Tucson, AZ
08.2019 - 02.2020
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

Delivery Driver

Domino's Pizza
Tucson, AZ
03.2016 - 02.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Online Grocery Associate

Walmart
Tucson, AZ
03.2016 - 08.2019
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.

Modular Team Associate

Walmart
Tucson, AZ
11.2015 - 03.2016
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Followed orders precisely for correct items, sizes and quantities.

Inventory Supervisor

Walmart
Tucson, AZ
10.2012 - 08.2015
  • Monitored completeness, accuracy and compliance during inventory transactions.
  • Supervised [Number] inventory control personnel to support correct goods management and achievement of performance goals.
  • Led and supervised inventory team, conducting training and setting appropriate schedules.
  • Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.

Meat Department Associate

Walmart
Tucson, AZ
09.2010 - 10.2012
  • Restocked products based on available inventories and customer demands.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Completed inventory counts, reordered stock and removed expired items from supply.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Cut meats to customer specifications and answered questions about specialty products.

Ranch Hand

Levi Klump Ranch
Animas , NM
01.2010 - 09.2010
  • Herded livestock using horses or ranch ATVs.
  • Maintained equipment and ranch structures.
  • Worked with ranch hands to clean stables and riding areas.
  • Performed repairs and preventive maintenance on equipment and property.

Call Center Customer Service Representative

Sears
Tucson, AZ
05.2008 - 12.2009
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Alta Vista High School
Tucson, AZ
05.2010

Skills

  • Interviews and Interrogations
  • Security Awareness
  • Evidence Collection Documentation
  • Crisis Situations
  • Administrative Duties
  • Training and Development
  • Administration and Reporting
  • Retail Management
  • Customer Service
  • MS Office Proficiency
  • Issue and Complaint Resolution
  • Customer Data Confidentiality

Timeline

Asset Protection Supervisor

Walmart
10.2021 - Current

Entertainment Department Manager

Walmart
02.2020 - 10.2021

Frozen Department Manager

Walmart
08.2019 - 02.2020

Delivery Driver

Domino's Pizza
03.2016 - 02.2020

Online Grocery Associate

Walmart
03.2016 - 08.2019

Uber Partner

Uber
11.2015 - Current

Modular Team Associate

Walmart
11.2015 - 03.2016

Inventory Supervisor

Walmart
10.2012 - 08.2015

Meat Department Associate

Walmart
09.2010 - 10.2012

Ranch Hand

Levi Klump Ranch
01.2010 - 09.2010

Call Center Customer Service Representative

Sears
05.2008 - 12.2009

High School Diploma -

Alta Vista High School

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