Jakob Self
Glendale,AZ
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
Work History
Team Leader
Sedexo
11.2023 - Current
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
25B Information Technology Specialist
US Army Reserve
01.2021 - Current
- Optimized server performance through routine maintenance, backups, and troubleshooting efforts.
- Ensured seamless communication between team members, coordinating IT support efforts across departments.
- Documented support interactions for future reference.
Fraud Detection Analyst
PSCU Financial Services
11.2020 - 10.2021
- Increased efficiency of fraud detection systems by continuously optimizing monitoring processes and procedures.
- Performed thorough investigations of suspicious transactions, leading to the successful recovery of stolen funds.
- Reduced instances of fraud by proactively identifying patterns and trends in fraudulent activities.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Field Artillery Cannon Crewmember
US Army
07.2017 - 10.2020
- Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Operated self-propelled howitzers and ammunition trucks safely.
- Communicated over wire and radio and identified strategic target locations.
Education
High School Diploma -
Deer Valley High School
Glendale, AZ05.2017
Skills
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
Timeline
Team Leader
Sedexo
11.2023 - Current
25B Information Technology Specialist
US Army Reserve
01.2021 - Current
Fraud Detection Analyst
PSCU Financial Services
11.2020 - 10.2021
Field Artillery Cannon Crewmember
US Army
07.2017 - 10.2020
High School Diploma -
Deer Valley High School