Jakob Wallace
Gadsden,AL
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Successful RMA specialist with five years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
ORS Nasco
02.2018 - 12.2023
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Directed customers to appropriate departments for additional support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Requested escalation for unresolved issues.
- Navigated multiple computer systems and applications to find information.
Education
High School Diploma -
Saint Clair County High School
Odenville, AL05.2015
Skills
- Data Entry
- Customer Service
- Database Research
- Order Processing
- Documentation and Reporting
- Customer Relations
- Problem Resolution
- Quality Control
- Account Management
- CRM Software
- Policies and Procedures Adherence
Timeline
Customer Care Specialist
ORS Nasco
02.2018 - 12.2023
High School Diploma -
Saint Clair County High School
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