Taylor Dodson
Littleton,Colorado
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
ORS Nasco
07.2023 - Current
- Account management with an existing book of business, email management, inbound and outbound sales calls, sales meetings and supplier trainings
- I'm responsible for over 400 accounts across Colorado several western states
- Tasked with growing existing business and converting leads with the collaborative effort of territory sales reps
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Sales Intern
ORS Nasco
05.2022 - 05.2023
- As a sales intern to the inside sales team of ORS Nasco, I was taught how the day-to-day sales rep manages their book of business and how the company brings the value of wholesale to the industrial distribution market
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas
- Presented professional image consistent with company's brand values.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
Service Manager
CHIPOTLE MEXICAN GRILL
11.2020 - 03.2022
- Resolved customer complaints in professional and timely manner.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
Certified Trainer
CHIPOTLE MEXICAN GRILL
06.2018 - 11.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
Education
Bachelor of Science - Travel & Tourism Management, with a Certificate in Sales
METROPOLITAN STATE UNIVERSITY OF DENVER
Denver, Colorado05.2023
Skills
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Email and phone etiquette
- B2B sales
- Tenacious follow-up
- Leadership and team management
Timeline
Inside Sales Representative
ORS Nasco
07.2023 - Current
Sales Intern
ORS Nasco
05.2022 - 05.2023
Service Manager
CHIPOTLE MEXICAN GRILL
11.2020 - 03.2022
Certified Trainer
CHIPOTLE MEXICAN GRILL
06.2018 - 11.2020
Bachelor of Science - Travel & Tourism Management, with a Certificate in Sales
METROPOLITAN STATE UNIVERSITY OF DENVER
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