Jakob Weger
Edmond
Summary
Driven service professional with proven ability to enhance customer satisfaction through effective communication and attention to detail. Demonstrated success in fostering relationships that lead to increased customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Supervisor
McDonalds
Oklahoma City, OK
05.2018 - 01.2022
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored staff on company policies and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted performance evaluations to identify areas for employee development and improvement.
- Managed scheduling to ensure adequate staffing during peak hours, enhancing customer service efficiency.
Manager
Salon Centric
Edmond, OK
01.2022 - 06.2022
- Conducted performance evaluations, providing constructive feedback to foster employee growth and development.
- Collaborated with marketing teams to promote services, increasing brand visibility and client engagement.
- Analyzed sales reports to identify trends, driving strategic decisions for product offerings and promotions.
- Managed vendor relationships, negotiating contracts to secure favorable terms and enhance service quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Lot Manager
Confidence Ford
Norman, OK
06.2022 - 01.2025
- Managed daily lot operations, ensuring compliance with safety protocols and procedures.
- Oversaw lot organization and vehicle placement to maximize space efficiency.
- Trained new staff on lot management systems and best practices for vehicle handling.
- Conducted regular inspections of the lot to maintain cleanliness and orderliness standards.
- Monitored vehicle condition and handled maintenance requests to support operational readiness.
Used Car Manager
Confidence Ford
Norman, OK
06.2022 - 01.2025
- Developed strategic pricing models to align with market trends and increase profitability.
- Managed inventory levels and optimized vehicle turnover rates to enhance sales performance.
- Streamlined vehicle acquisition processes, improving supplier relationships and negotiation outcomes.
- Trained and mentored sales staff on effective customer engagement techniques and product knowledge.
- Conducted end-of-month profit reporting for all used vehicle sales.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
Recon Manager
Confidence Ford
Norman, OK
06.2022 - 01.2025
- Implemented new systems for tracking vehicle reconditioning progress, improving workflow visibility.
- Streamlined inventory management processes, enhancing accuracy and efficiency in stock handling.
- Managed team performance through regular training and development sessions.
- Oversaw daily operations ensuring compliance with safety standards and company policies.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement and skill development.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Used Vehicle Inspections, PDI, Bodyshop, Detail, Window Tint, Paintless Dent Repair
Service Advisor
Confidence Ford
Norman, OK
06.2022 - 01.2025
- Provided detailed explanations of service recommendations, enhancing customer understanding and satisfaction.
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Communicated effectively with technicians to ensure timely service updates for clients.
- Coordinated follow-up communications post-service to assess customer experiences and gather feedback.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Battison Honda
Oklahoma City, OK
01.2025 - 07.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Collaborated with technicians to communicate repair needs and timelines effectively.
- Maintained accurate records of customer interactions and service history for improved follow-up.
Service Advisor
John Vance Motors
Guthrie, OK
06.2025 - Current
- Analyzed service data to identify trends, informing strategic decisions that enhanced operational efficiency and client satisfaction.
- Streamlined service operations by implementing efficient scheduling practices, reducing wait times for customers.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
High School Diploma -
Home Education
Guthrie, OKSkills
- Customer service
- Customer complaints management
- Complaint resolution
- Operational oversight
- Multitasking
- Workflow optimization
- Staff training
- Attention to detail
- Customer complaint handling
- Issue resolution
- Computer skills
- Team leadership
- Vehicle assessment
Certification
- Able License
- Food Handler
- Ford Training
Timeline
Service Advisor
John Vance Motors
06.2025 - Current
Service Advisor
Battison Honda
01.2025 - 07.2025
Lot Manager
Confidence Ford
06.2022 - 01.2025
Used Car Manager
Confidence Ford
06.2022 - 01.2025
Recon Manager
Confidence Ford
06.2022 - 01.2025
Service Advisor
Confidence Ford
06.2022 - 01.2025
Manager
Salon Centric
01.2022 - 06.2022
Area Supervisor
McDonalds
05.2018 - 01.2022
High School Diploma -
Home Education
DMS Systems
CDK
Tekion
DealerTrack
XTime
DealerFX
SMARTT
VAuto
Backlot Cars
ACV
Manhien
FMCDealer