Jakobus Frederik
Columbus,GA
Summary
Driven by a passion for excellence in hospitality and manufacturing, I leveraged skills in food safety and guest relations management to enhance customer satisfaction at Mizu Japanese Restaurant and General Electric Company. Demonstrated expertise in quality control and relationship management, achieving significant improvements in service delivery and operational efficiency.
Overview
36
36
years of professional experience
Work History
Restaurant Server
Mizu Japanese Restaurant
Columbus, GA
06.2021 - 05.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Factory Production Worker
General Electric Company
Somersworth, NH
08.2007 - 07.2010
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated Number machines proficiently and in compliance to safety standards.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Inspected materials before assembly to verify compliance of quality control standards.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Inspected and adjusted work performed to meet expectations.
Assembly Line Production Worker
Continental Automotive
Dover, NH
01.2006 - 06.2007
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Monitored production to determine adherence to schedule and minimize delays.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed outlined specifications to implement assembly plans.
- Documented production data and output to enable tracking history and maintain accurate records.
- Performed visual and functional inspection of components to determine quality and identify defects.
Food and Beverage Attendant
Disney Cruise Lines
Kissimmee, FL
09.1999 - 05.2001
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted customers and provided menus upon arrival to dining room.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Assisted wait staff with timely food delivery and guest requests.
Factory Line Worker
Yamaha Motor Manufacturing
Hamamatsu, Shizuoaka-Ken, Japan
10.1992 - 12.1998
- Boxed, labeled, and transported items to support assembly operations.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assisted quality assurance by inspecting items and removing defective parts.
- Monitored production to determine adherence to schedule and minimize delays.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed protocols to enhance protection and maintain safe work environment.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Streamlined production process to maximize safety and productivity.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Facilitated collaboration between production and other departments.
- Continuously checked products for quality assurance according to strict guidelines.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Adjusted equipment to meet different productivity levels.
- Collaborated with engineering teams to improve production efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated finishing tool to prepare products for inspections and packaging.
Food Service Worker
Nikko Hotel International, Nusa Dua, Bali
Bali, Indonesia
08.1988 - 11.1991
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and organized kitchen, dining and service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Adjusted food preparation methods in accordance with customer requests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Food Beverage And Hotelier Diploma - F&B/Hotel
Polytechnic Hotel & Travel Academy
Jakarta, Indonesia05.1990
Diploma Of Middle High - Social And Art
High Of Middle School
Jakarta Indonesia05.1988
Skills
- Dining area maintenance
- Food and beverage pairings
- Wine Pairings
- Drink Preparation
- Menu Memorization
- Order Taking
- Daily specials memorization
- Guest Relations Management
- Food inspection
- Service prioritization
- Bar terminology
- Cleaning and sanitizing
- Safe Food Handling
- Cash Handling
- Professional Appearance
- Food safety understanding
- Alcohol Service
- Salesmanship
- Banquet Coordination
- Relationship Management
- Detail Oriented
- Table Setting
- Wine service
- Quality Control
- Food station setup
- Front-of-house display creation
- Wine Knowledge
- Item promotion
- Menu presentation
- Order Management
- Organization
- Customer Satisfaction
- Guest service
- Menu Recommendations
Timeline
Restaurant Server
Mizu Japanese Restaurant
06.2021 - 05.2024
Factory Production Worker
General Electric Company
08.2007 - 07.2010
Assembly Line Production Worker
Continental Automotive
01.2006 - 06.2007
Food and Beverage Attendant
Disney Cruise Lines
09.1999 - 05.2001
Factory Line Worker
Yamaha Motor Manufacturing
10.1992 - 12.1998
Food Service Worker
Nikko Hotel International, Nusa Dua, Bali
08.1988 - 11.1991
Food Beverage And Hotelier Diploma - F&B/Hotel
Polytechnic Hotel & Travel Academy
Diploma Of Middle High - Social And Art
High Of Middle School