Hi, I’m
Jakoby Pettway
New Orleans,LA
Summary
Quality-focused IT professional offering three years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Overview
1
year of professional experience
1
Certification
Work History
Amazon
Field Service Engineer
02.2023 - Current
Job overview
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Investigated and troubleshot 7 product service issues weekly.
ASM Global
IT Clerk
06.2023 - 01.2024
Job overview
- Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
- Reduced downtime for employees by providing timely technical support and troubleshooting assistance.
- Improved data accuracy with regular database maintenance, updates, and optimization.
- Facilitated seamless hardware upgrades, ensuring minimal disruption to daily operations.
- Assisted in the successful migration of company data to new cloud-based storage system.
- Collaborated with cross-functional teams to develop customized software applications for specific business needs.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Loyola University New OrleansNew Orleans, LA
Bachelor of Science from Cybersecurity
05.2023
Skills
- Service Documentation
- Computer software repair
- Customer Service Management
- On-Site Support
- Technical Support
- Troubleshooting and repair
- Customer Service
- Threat Intelligence
Certification
CompTIA Security+
AWS
Comptia A+
Secret Clearance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkInternshipLocation Preference
HybridRemoteOn-SiteTimeline
IT Clerk
ASM Global
06.2023 - 01.2024
Field Service Engineer
Amazon
02.2023 - Current
Loyola University New Orleans
Bachelor of Science from Cybersecurity