Jakou Patterson
Boise,ID
Summary
At Bright Star Security, as an Assistant Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and employee performance. Leveraging skills in staff training and development, alongside adept customer relations, I led our team to achieve strategic business growth. My approach fostered a motivated workforce, directly contributing to our company's operational excellence and positive client feedback.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Bright Star Security
Novato, CA
06.2019 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
Education
Diploma -
Cory-Rawson High School
Rawson, OH1999
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Employee Scheduling
- Recruiting and interviewing
Timeline
Assistant Manager
Bright Star Security
06.2019 - 07.2024
Diploma -
Cory-Rawson High School