Jakub Eaglefire
Tucson,AZ
Overview
13
13
years of professional experience
Work History
Sales Development Representative
Fuel Sales Academy
Remote
03.2025 - Current
- Executes outbound lead prospecting through strategic call and email cadences.
- Manages daily workflow within customer relationship management platforms, including HubSpot and Salesforce.
- Engages with team leaders to define and align on achievable daily objectives.
- Refines sales strategies and collaborates with team leaders and colleagues to promote effective practices.
- Developed skills to identify and address pain points experienced by K-12 stakeholders, fostering improved relationships.
- Builds sales pipeline for account executives.
- Surpasses minimum call volume targets consistently.
- Contributed to team efforts that achieved unprecedented demo numbers for ClassDojo, enhancing client engagement in summer 2025.
Life Insurance Agent (Remote)
Lincoln Heritage Life Insurance Company
Remote
11.2024 - 01.2025
- Executed high-volume outbound calling campaigns and managed live transfers using company dialer.
- Utilized NEPQ-based scripting to navigate objections and conduct in-depth discovery sessions, uncovering customer needs.
- Orchestrated manager involvement in calls to drive successful deal closures while independently securing multiple agreements.
- Engaged in agent-in-training program on Taylored Legacy agency's telesales platform.
- Achieved sales of 21 policies in December, demonstrating strong performance as a new agent.
- Earned various talk time bonuses and a special bonus for generating over $3500 in annualized premium sales during one week.
- In January Lincoln Heritage made the decision to stop all telesales and to only sell in the field (door-to-door) going forward. This was due to changing lead regulations which they believed posed too much risk to them as a company. All leads were TCPA compliant but this was the company's choice.
Life Insurance Agent (Remote)
American Income Life Insurance Company
Remote
04.2024 - 11.2024
- Delivered interactive Zoom sessions focused on increasing client engagement and boosting sales of final expense plans for veteran clients.
- Executed daily outreach to over 100 leads, leveraging rebuttals to successfully overcome objections and secure appointments.
- Implemented strategies to gather client referrals, driving market expansion efforts.
- Engaged in coaching and training sessions aimed at improving sales techniques and communication effectiveness.
- Cultivated client relationships through consistent follow-ups and tailored policy modifications.
Customer Service Representative (Remote)
Foundever (Intuit Quickbooks Online)
Remote
12.2022 - 05.2024
- Provided exceptional customer service by utilizing in-depth product and service knowledge to foster welcoming and positive experiences.
- Utilized Salesforce CRM to meticulously document customer interactions, ensuring effective follow-up and issue resolution.
- Leveraged screenshare technology and knowledge articles to effectively troubleshoot and address technical and bookkeeping issues in QuickBooks.
- Advised customers on product upgrades and provided in-depth education on benefits.
- Assisted in payroll processing and payment management. Supported accountants in delivering high-quality client services.
- Facilitated collaboration among team members to establish best practices for delivering consistent customer service.
Restaurant Team Member
Choice Health Bar
Paia, HI
07.2018 - 03.2020
- Welcomed customers at front counter, addressing inquiries and processing meal orders through POS system.
- Produced exceptional smoothies and acai bowls, contributing to a diverse menu of savory vegan meals that enhanced customer satisfaction.
- Handled incoming phone calls and processed customer orders efficiently. Provided assistance to customers by applying effective problem-solving skills.
- Executed side tasks with precision and attention to detail.
- Demonstrated commitment by attending every shift punctually and seamlessly stepping in for team members during busy and understaffed days.
- Provided training for new employees by showcasing tasks and offering guidance throughout daily activities.
- Promoted teamwork among staff members to ensure a consistently positive and supportive atmosphere.
Bartender, Cashier and Food Runner
Farm Burger
Berkeley, CA
02.2016 - 06.2018
- Delivered exceptional customer service across multiple roles in a fast-paced restaurant environment.
- Managed high-volume customer transactions as cashier while ensuring precise entry of custom orders.
- Facilitated customer engagement through conversation while efficiently preparing drinks and executing side work tasks.
- Provided tailored recommendations of menu items based on individual preferences and food allergies to ensure customer satisfaction.
- Managed incoming orders at full-service bar and over the phone, ensuring prompt and accurate service delivery.
- Conveyed essential details to team members to improve customer satisfaction and operational efficiency.
- Guided and supported new team members in skill development and role acclimatization.
Server and Bartender
Cafe Gratitude
Berkeley, CA
07.2013 - 11.2015
- Delivered exceptional customer experiences by providing attentive service at tables and bar.
- Crafted cafe beverages, including fresh juices and smoothies, and served wine and beer to customers.
- Supported team in delivering exceptional customer service during peak hours.
- Processed incoming calls for order entry and provided assistance for customer inquiries.
- Optimized inventory organization and storage practices to enhance operational efficiency.
- Implemented a 'clearing process' before shifts to promote a positive and authentic workplace environment.
- Facilitated onboarding and training of new staff to enhance operational efficiency.
Education
Bachelor of Science - Anthropology & Sociology
Elmira College
Elmira, NY05-2009
Skills
- Appointment setting
- Discovery sessions
- Product knowledge
- Relationship building
- Client follow-up
- Warm and friendly
- Organized and precise
- Salesforce CRM
- HubSpot CRM
- Windows, macOS, iOS
- Google Suite (Docs, Sheets, Slides, Drive)
- Microsoft Suite (Word, Excel, Outlook, Teams)
Timeline
Sales Development Representative
Fuel Sales Academy
03.2025 - Current
Life Insurance Agent (Remote)
Lincoln Heritage Life Insurance Company
11.2024 - 01.2025
Life Insurance Agent (Remote)
American Income Life Insurance Company
04.2024 - 11.2024
Customer Service Representative (Remote)
Foundever (Intuit Quickbooks Online)
12.2022 - 05.2024
Restaurant Team Member
Choice Health Bar
07.2018 - 03.2020
Bartender, Cashier and Food Runner
Farm Burger
02.2016 - 06.2018
Server and Bartender
Cafe Gratitude
07.2013 - 11.2015
Bachelor of Science - Anthropology & Sociology
Elmira College