Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Jakya Singleton

Denver,CO

Overview

14
14
years of professional experience

Work History

Remote Customer Rep

Williams Sonoma Inc
Denver, CO
07.2022 - 07.2023
  • Effectively handled inbound and outbound calls (80-100)
  • Creating tickets for lost Orders (Zendesk)
  • Assisted customers with inquiries, complaints, and product information via phone, email, and chat platforms
  • Documenting each call interaction (Salesforce)
  • Resolved customer issues promptly and efficiently
  • Critical thinking/ Problem solving
  • Maintained accurate records of customer interactions and transactions in CRM system

Remote Client Specialist

Beyond Finance
Denver, CO
03.2022 - 06.2022
  • Managed 30-60 Inbound calls
  • Assisted customers with billing inquiries, processed payments, and resolved issues related to billing disputes.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Answered customer questions regarding account discrepancies or problems.
  • Researched and adequately resolved client questions and issues.
  • Answered inbound calls, chats and emails to facilitate customer service.

Remote Medical Customer Service Rep

State of Illinois
Decatur, IL
10.2019 - 03.2022
  • Taking phone calls 80-100 (inbound and outbound)
  • Conducted patient intake, registration, and verification of insurance coverage information accurately and efficiently
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Answered incoming calls from patients and provided guidance, assistance, and accurate information regarding appointments
  • Processing applications (healthcare/ Medicaid)
  • Maintained patient records and confidential information in compliance with HIPAA regulations.
  • Scheduled and confirmed appointments
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Front Desk Receptionist

Doubletree By Hilton
Springfield, IL
04.2016 - 09.2018
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided exceptional service to high volume of daily customers.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.
  • Resolved customer problems and complaints.
  • Manger over 50 calls per day

Remote Data Entry

Conduent
Decatur, IL
03.2013 - 10.2015
  • Responsible for entering data into spreadsheets, databases, and other systems with accurate and timely completion
  • Performed quality assurance checks to ensure accuracy.
  • • Maintained confidentiality while working with sensitive information.
  • Organized and maintained documents, files and records.
    Maintained database by entering new and updated customer and account information.
  • Typed 50 wpm

Customer Service Associate

Target
03.2009 - 01.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Increased revenue by cross-selling and upselling products and services.
  • Restocked
  • Helped customers complete purchases, locate items, and join reward programs.

Education

GED -

Southeast
Denver, CO
06.2012

Skills

  • Customer Service
  • Data Entry
  • Computer Proficiency
  • Strong Analytical and Problem Solving Skills
  • Multitasking and Prioritization
  • Quality Assurance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Remote Customer Rep

Williams Sonoma Inc
07.2022 - 07.2023

Remote Client Specialist

Beyond Finance
03.2022 - 06.2022

Remote Medical Customer Service Rep

State of Illinois
10.2019 - 03.2022

Front Desk Receptionist

Doubletree By Hilton
04.2016 - 09.2018

Remote Data Entry

Conduent
03.2013 - 10.2015

Customer Service Associate

Target
03.2009 - 01.2013

GED -

Southeast
Jakya Singleton