Jakya Singleton
Denver,CO
Overview
14
14
years of professional experience
Work History
Remote Customer Rep
Williams Sonoma Inc
Denver, CO
07.2022 - 07.2023
- Effectively handled inbound and outbound calls (80-100)
- Creating tickets for lost Orders (Zendesk)
- Assisted customers with inquiries, complaints, and product information via phone, email, and chat platforms
- Documenting each call interaction (Salesforce)
- Resolved customer issues promptly and efficiently
- Critical thinking/ Problem solving
- Maintained accurate records of customer interactions and transactions in CRM system
Remote Client Specialist
Beyond Finance
Denver, CO
03.2022 - 06.2022
- Managed 30-60 Inbound calls
- Assisted customers with billing inquiries, processed payments, and resolved issues related to billing disputes.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Answered customer questions regarding account discrepancies or problems.
- Researched and adequately resolved client questions and issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Remote Medical Customer Service Rep
State of Illinois
Decatur, IL
10.2019 - 03.2022
- Taking phone calls 80-100 (inbound and outbound)
- Conducted patient intake, registration, and verification of insurance coverage information accurately and efficiently
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Answered incoming calls from patients and provided guidance, assistance, and accurate information regarding appointments
- Processing applications (healthcare/ Medicaid)
- Maintained patient records and confidential information in compliance with HIPAA regulations.
- Scheduled and confirmed appointments
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Front Desk Receptionist
Doubletree By Hilton
Springfield, IL
04.2016 - 09.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional service to high volume of daily customers.
- Assisted guests by promptly responding to questions, requests and concerns.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Manger over 50 calls per day
Remote Data Entry
Conduent
Decatur, IL
03.2013 - 10.2015
- Responsible for entering data into spreadsheets, databases, and other systems with accurate and timely completion
- Performed quality assurance checks to ensure accuracy.
- • Maintained confidentiality while working with sensitive information.
- Organized and maintained documents, files and records.
Maintained database by entering new and updated customer and account information. - Typed 50 wpm
Customer Service Associate
Target
03.2009 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Increased revenue by cross-selling and upselling products and services.
- Restocked
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED -
Southeast
Denver, CO06.2012
Skills
- Customer Service
- Data Entry
- Computer Proficiency
- Strong Analytical and Problem Solving Skills
- Multitasking and Prioritization
- Quality Assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Customer Rep
Williams Sonoma Inc
07.2022 - 07.2023
Remote Client Specialist
Beyond Finance
03.2022 - 06.2022
Remote Medical Customer Service Rep
State of Illinois
10.2019 - 03.2022
Front Desk Receptionist
Doubletree By Hilton
04.2016 - 09.2018
Remote Data Entry
Conduent
03.2013 - 10.2015
Customer Service Associate
Target
03.2009 - 01.2013
GED -
Southeast