Jala Blue
Wilson,NC
Summary
Customer Relations Specialist
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Salt And Lime Cabo Grill
12.2023 - Current
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
Server
Winston's Grille
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Expo
Stir
03.2021 - 01.2022
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Front Desk | Hygiene Assistant
Night and Day Dental
01.2020 - 01.2022
- Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
- Providing postoperative instructions as directed by the dentist.
- Administered routine dental hygiene procedures and treatments.
- Prepared patient for x-rays and gathered x-ray films.
- Managed hygienist schedules with calendaring software to maintain steady patient flow.
- Participated in continuing education opportunities to stay current on best practices within the field of dental hygiene assistance.
Personal Care Assistant
Always Best Care
08.2020 - 06.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Retail Sales Advisor
Burkes Outlet
01.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Externships
The Dental Care Center
07.2019 - 10.2019
- Successfully assisted providers by performing four-handed dentistry and other chair side duties
- Seats patients promptly and prepares records for providers review
- Works closely with patients, before, during and after dental procedures
- Maintains compliance with OSHA standards, blood-borne pathogens regulation, and sterilization procedures.
Cashier
Chick Fil A
01.2014 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelors in Interdisciplinary Studies with a focus in Biology -
University of North Carolina At Pembroke
Pembroke, NC05.2021
Intro To Dental Assisting Program -
NC Dental U
Fayetteville, NC08.2019
Skills
- Customer Interactions
- Guest Relations Management
- Team Collaboration
- Complaint Handling
- Marketing
- Troubleshooting
- Time Management
- Problem-solving skills
- Goal-Oriented
Certification
- OSHA BLOOD-BORNE PATHOGENS
- MEDICAL OFFICE EMERGENCIES
- CPR
- HIPAA
- NC RADIOLOGY
Technological Tools
- Salesforce
- Microsoft Office 365 Suite
Languages
American Sign Language
Limited Working
Timeline
Server
Salt And Lime Cabo Grill
12.2023 - Current
Server
Winston's Grille
07.2022 - Current
Server/Expo
Stir
03.2021 - 01.2022
Personal Care Assistant
Always Best Care
08.2020 - 06.2021
Front Desk | Hygiene Assistant
Night and Day Dental
01.2020 - 01.2022
Externships
The Dental Care Center
07.2019 - 10.2019
Retail Sales Advisor
Burkes Outlet
01.2018 - 01.2020
Cashier
Chick Fil A
01.2014 - 01.2018
Bachelors in Interdisciplinary Studies with a focus in Biology -
University of North Carolina At Pembroke
Intro To Dental Assisting Program -
NC Dental U
- OSHA BLOOD-BORNE PATHOGENS
- MEDICAL OFFICE EMERGENCIES
- CPR
- HIPAA
- NC RADIOLOGY
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