Jalaea Jurado
Las Vegas,NV
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Hookah Lead Server
Smoke by night
Las Vegas , Nevada
06.2024 - Current
Server
Peppermint hippo
Las Vegas, Nevada
05.2024 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Delivered orders promptly and courteously.
- Cleaned tables and chairs to prepare area for next customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering , napkins and other items.
- Presented menus and answered questions regarding items.
- Displayed enthusiasm and knowledge about menu and products.
Sales Lead
Footlocker
Henderson, NV
08.2019 - 03.2024
- Identified and analyzed key competitors and related products
- Developed and maintained knowledge of current sales and promotions
- Monitored sales team performance and provided constructive feedback
- Kept detailed track of sales and customer information in company system
- Handled cash register operations and customer transactions to process payments
- Provided exceptional customer service to foster client loyalty and satisfaction
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Managed a team of 10+ sales representatives, providing guidance and support.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Server
Buffalo Wild Wings
Las Vegas, NV
08.2022 - 01.2023
- Tallied cash drawer at beginning and end of each work shift
- Handled cash with high accuracy and took care to check bills for fraud
- Checked personal identifications during alcohol and tobacco sales
- Provided exceptional service to high volume of daily customers.
- Checked food before serving it to customers.
Customer Service Associate
Walmart
Chicago, IL
11.2020 - 06.2021
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Developed and updated databases to handle customer data
- Created and maintained detailed database to develop promotional sales
- Strengthened customer retention by offering discount options.
Cashier
McDonalds
Chicago, IL
08.2018 - 02.2019
- Responded promptly to requests for assistance, spills and customer inquiries
- Worked closely with shift manager to solve problems and handle customer concerns
- Handled cash with high accuracy and took care to check bills for fraud
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
Education
High School Diploma -
Plainfield South
Plainfield, IL05.2021
Skills
- Revenue Tracking
- Sales Activities
- Customer Relationships
- Merchandise Movements
- Providing Feedback
- Cash Register Operations
- Store Appearance
- Staff Management
- High volume dining
- Bill computation
- Point of sale (POS) system operations
- Service prioritization
- Suggestive selling
Timeline
Hookah Lead Server
Smoke by night
06.2024 - Current
Server
Peppermint hippo
05.2024 - Current
Server
Buffalo Wild Wings
08.2022 - 01.2023
Customer Service Associate
Walmart
11.2020 - 06.2021
Sales Lead
Footlocker
08.2019 - 03.2024
Cashier
McDonalds
08.2018 - 02.2019
High School Diploma -
Plainfield South