Jalaj Kumar
South Windsor,CT
Summary
Seasoned technology leader with 16+ years of experience across Full Stack Engineering, DevOps, Cloud, and AI/GenAI. Proven track record in driving enterprise-scale modernization, including solution architecture, cloud migration, CI/CD automation, and AI-driven platforms such as RAG pipelines, vector databases, and developer portals. Skilled at bridging engineering, data science, and business teams to deliver scalable AI-enabled applications with measurable business impact. Adept at leading global, high-performing teams, implementing process improvements, and enabling operational excellence in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Accenture LLP
12.2022 - Current
- Collaborated with data scientists and engineers to implement Agentic AI solutions, LangChain-based workflows, and RAG pipelines.
- Explored and piloted vector databases and knowledge graphs for enterprise AI solutions, enabling intelligent search and contextual automation.
- Implemented front-end (React.js) and back-end (Node.js, Spring Boot, Python) services to support AI-driven workflows in production.
- Lead and manage a globally distributed team of SREs and DevOps engineers, driving high availability, performance, and scalability of enterprise-grade infrastructure and applications.
- Serve as the primary liaison between platform teams and application teams to drive infrastructure modernization and DevOps transformation across critical insurance products.
- Architect and implement resilient CI/CD pipelines using GitHub Actions, Jenkins, Harness CICD, and Terraform, accelerating product delivery and increasing deployment frequency by 40%.
- Champion Site Reliability best practices such as SLO/SLI definition, incident response readiness, capacity planning, post-incident reviews, and observability (Grafana, Prometheus, CloudWatch).
- Head cloud migration and optimization projects on AWS and Azure, focusing on Kubernetes-based compute infrastructure and platform automation.
- Designed and led the rollout of a centralized DevOps Shared Library Framework, enabling standardization and reuse across 50+ applications, improving deployment consistency and developer productivity.
- Designed and delivered AI-enabled developer experience portal improving onboarding speed for enterprise.
- Collaborate with product engineering, business teams, and leadership to align on reliability goals, influence platform priorities, and ensure seamless integration between platform and product roadmaps.
- Drive continuous improvement through operational excellence programs and a culture of blameless postmortems and metrics-driven accountability.
- Mentor junior engineers and team leads, providing career coaching, growth plans, and technical direction to elevate overall team capability and maturity.
- Facilitate hiring and onboarding processes, growing the team to meet increasing business demand while maintaining a high-performance culture.
Associate Manager
Accenture LLP
12.2019 - 12.2022
- Tasked with the redesign of On-Premises Legacy Infrastructure to incorporate the latest AWS/Cloud native services, enhancing system efficiency and modernization.
- Partnered with business/product leaders to design AI-powered observability dashboards using Grafana, Prometheus, and CloudWatch.
- Introduced AI/automation use cases for infrastructure monitoring and deployment workflows, accelerating MTTR and reducing manual effort.
- Developed and maintained Terraform scripts to automate the creation of AWS Infrastructure, ensuring robust and scalable cloud environments.
- Implemented scaling policies based on connection counts and CPU/Memory usage to achieve high scalability and performance optimization.
- Designed and configured Jenkins pipelines for building and deploying applications using IBM UrbanCode Deploy, streamlining the deployment process.
- Established processes within IBM UrbanCode Deploy to collect approvals, enhancing governance and compliance.
- Created dashboards for monitoring system performance, providing real-time insights into operational status.
- Redesigned application architecture to support active-active infrastructure in a multi-regional AWS environment, improving system resilience and availability.
- Migrated CI/CD jobs to CloudBees CI running on EKS, enhancing high availability and scalability of the deployment processes.
- Developed Docker images to run Jenkins (CloudBees) on Docker containers within EKS, optimizing resource utilization and deployment speed.
- Integrated Terraform and Ansible to establish a stable, automated configuration management system.
- Designed patching integration using Ansible and Terraform to maintain consistent package versions across environments.
- Configured and maintained IBM Connect Direct for secure PHI/PII data transfer to applications from the data center, ensuring data security.
- Created IAM policies to enforce separation of duties, enhancing security and compliance.
- Installed and maintained Atlassian Jira/Confluence on EC2, supporting project management and collaboration.
- Designed serverless applications and microservices using Lambda functions, promoting scalability and reducing infrastructure overhead.
- Managed Git repositories, overseeing branching, merging, and tagging strategies to maintain code integrity and support continuous integration.
- Provided leadership and expertise to product development teams, ensuring the application of software development best practices and risk management principles throughout the development cycle.
DevOps Lead
Accenture LLP
11.2013 - 11.2019
- Developed and executed DevOps best practices by providing solution architecture and strategy for DevOps adoption, enhancing operational efficiency and system reliability.
- Created and maintained fully automated CI/CD pipelines to streamline software delivery processes.
- Managed cloud integration using Pivotal Cloud Foundry (PCF), optimizing cloud operations and infrastructure.
- Led the planning and execution of comprehensive deployment plans, including work planning, scheduling, budgeting, metrics, training, pilots, and resource allocation.
- Collaborated with all project teams to ensure alignment between all deployment-related activities, fostering a cohesive project environment.
- Managed and drove major strategic initiatives, including environment setup, sync-up, migrations, performance testing, resolving incidents, and assisting application development and QA teams.
- Acquired deep technical, functional, and strategic designing experience in DevOps functions such as builds, deployments, environment provisioning, and availability management.
- Designed production release processes for both scheduled and off-schedule releases, ensuring the right environment, schedule, and technical implementation for smooth and timely deliveries.
Developer/Tech Lead
Accenture LLP
08.2009 - 11.2013
- Collaborated with client business teams to gather and interpret business requirements, performing impact analysis to ensure alignment with project goals.
- Identified and implemented system improvements, assessing complex projects with multiple system impacts to provide accurate estimates, feasibility studies, and timelines for implementation.
- Developed technical designs based on system requirements, coding programs to meet specifications, and preparing comprehensive documentation including UTPs, UTRs, and review logs.
- Conducted unit testing for impacted modules, delivered code, and resolved defects to ensure high-quality deliverables.
- Monitored critical batch cycles, resolved production issues, and reviewed game plans to address potential impacts from outages, monthly cycles, and holidays.
- Coordinated reverse demand management activities and supported critical currency and infrastructure upgrades to maintain system integrity.
- Estimated, designed, and implemented complex system changes, ensuring timely completion of deliverables for bi-monthly releases.
- Championed early adoption of automation and AI-driven operations for environment provisioning, release management, and incident triage.
- Managed release coordination activities, including creating and updating change requests, preparing for audits, and tracking release metrics.
- Resolved critical production issues within SLAs, prioritized maintenance requests, and maintained operational trackers such as checkbooks and release checklists.
- Represented the team in enterprise-level technical roundtable conferences, created and approved technical specification documents, and provided SME/technical support to team members.
- Oversaw daily activities, including task allocation, status tracking, and reporting to management, while ensuring effective coordination between onshore and offshore teams.
Education
Bachelor of Technology - Technology
Guru Gobind Singh Indraprastha University
New Delhi, Delhi, IN06.2009
Certification
- Kubernetes Certified
- Harness CICD Certified
- Hashicorp Terraform Certified
- AWS Certified DevOps Engineer
- AWS Certified Developer
- Azure Certified AI Engineer
- Mulesoft Certified Developer
- Microsoft Azure Cloud Certified
- MIT Technology Architect
- DevOps Institute Certified
- SAFe Agilist
Skills
- Software Development & Engineering: Front-End (React.js, HTML5, CSS3, Tailwind), Back-End (Node.js, Express.js, RESTful APIs), Languages (Python, Java, C, C++, COBOL, JCL), Databases (MongoDB, IBM DB2), Integration & Messaging (Mulesoft, IBM WebSphere MQ), Microservices, API-first Architecture, Build Tools (Apache Maven, Endevor), Source Control (Git, GitHub), Testing (Unit Testing, Functional Testing, Performance Testing)
- Site Reliability & DevOps: Site Reliability Engineering (SRE), CI/CD Automation (Jenkins, GitHub Actions, Harness CI/CD), Incident & Problem Management, Observability (Prometheus, Grafana, CloudWatch, Splunk), Availability & Capacity Planning, Environment Provisioning, Performance Tuning, Release Management, Postmortem Culture, Monitoring, Metrics, SLAs/SLOs, Infrastructure as Code (Terraform, Ansible, Puppet)
- AI & GenAI (Generative AI): Retrieval-Augmented Generation (RAG), LangChain, OpenAI APIs, AWS Bedrock, Prompt Engineering, LLM Integration & Deployment, TensorFlow, PyTorch, LangChain, Model Context Protocols, Autonomous Agents, Vector Databases (Pinecone, FAISS), Knowledge Graphs, Data Preprocessing, Chatbot & Assistant Development, Generative AI Strategy, Use Case Design, API Integration with LLMs for Business Automation
- Cloud & Infrastructure: AWS Services (EC2, S3, IAM, Lambda, CloudWatch, Bedrock, API Gateway, VPC, SQS, SNS), Microsoft Azure, GCP (Foundational), Containerization & Orchestration (Kubernetes, Docker), Serverless Architectures, Cloud Integration, Cloud Foundry, Platform as a Service (PaaS), IaaS, HashiCorp Vault, NGINX, Load Balancing, Identity & Access Management (IAM), Governance
- IT Operations & Support: Infrastructure & Server Management (Windows Servers, Red Hat Linux, Z/OS), Virtual Storage Access Method (VSAM), Service Management (ITSM), Incident & Event Handling, Access Controls, Auditing, Compliance, Software Quality Assurance (SQA), Logistics, Scheduling & Task Management, Technical Documentation, Impact & Risk Analysis
- Leadership & Management: Team Leadership, People Management, Talent Development, Mentoring, Budgeting, Scheduling, Strategic Vision, Transformation Initiatives, Innovation Management, Architecture Governance, Cross-Functional Team Collaboration (Onshore/Offshore), Performance Management, Coaching, Process Improvement, Change Management
Timeline
Manager
Accenture LLP
12.2022 - Current
Associate Manager
Accenture LLP
12.2019 - 12.2022
DevOps Lead
Accenture LLP
11.2013 - 11.2019
Developer/Tech Lead
Accenture LLP
08.2009 - 11.2013
Bachelor of Technology - Technology
Guru Gobind Singh Indraprastha University