Summary
Overview
Work History
Education
Websites
Certification
Skills
Timeline
Generic
Jalaj Kumar

Jalaj Kumar

South Windsor,CT

Summary

Seasoned technology leader with 16+ years of experience across Full Stack Engineering, DevOps, Cloud, and AI/GenAI. Proven track record in driving enterprise-scale modernization, including solution architecture, cloud migration, CI/CD automation, and AI-driven platforms such as RAG pipelines, vector databases, and developer portals. Skilled at bridging engineering, data science, and business teams to deliver scalable AI-enabled applications with measurable business impact. Adept at leading global, high-performing teams, implementing process improvements, and enabling operational excellence in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager

Accenture LLP
12.2022 - Current
  • Collaborated with data scientists and engineers to implement Agentic AI solutions, LangChain-based workflows, and RAG pipelines.
  • Explored and piloted vector databases and knowledge graphs for enterprise AI solutions, enabling intelligent search and contextual automation.
  • Implemented front-end (React.js) and back-end (Node.js, Spring Boot, Python) services to support AI-driven workflows in production.
  • Lead and manage a globally distributed team of SREs and DevOps engineers, driving high availability, performance, and scalability of enterprise-grade infrastructure and applications.
  • Serve as the primary liaison between platform teams and application teams to drive infrastructure modernization and DevOps transformation across critical insurance products.
  • Architect and implement resilient CI/CD pipelines using GitHub Actions, Jenkins, Harness CICD, and Terraform, accelerating product delivery and increasing deployment frequency by 40%.
  • Champion Site Reliability best practices such as SLO/SLI definition, incident response readiness, capacity planning, post-incident reviews, and observability (Grafana, Prometheus, CloudWatch).
  • Head cloud migration and optimization projects on AWS and Azure, focusing on Kubernetes-based compute infrastructure and platform automation.
  • Designed and led the rollout of a centralized DevOps Shared Library Framework, enabling standardization and reuse across 50+ applications, improving deployment consistency and developer productivity.
  • Designed and delivered AI-enabled developer experience portal improving onboarding speed for enterprise.
  • Collaborate with product engineering, business teams, and leadership to align on reliability goals, influence platform priorities, and ensure seamless integration between platform and product roadmaps.
  • Drive continuous improvement through operational excellence programs and a culture of blameless postmortems and metrics-driven accountability.
  • Mentor junior engineers and team leads, providing career coaching, growth plans, and technical direction to elevate overall team capability and maturity.
  • Facilitate hiring and onboarding processes, growing the team to meet increasing business demand while maintaining a high-performance culture.

Associate Manager

Accenture LLP
12.2019 - 12.2022
  • Tasked with the redesign of On-Premises Legacy Infrastructure to incorporate the latest AWS/Cloud native services, enhancing system efficiency and modernization.
  • Partnered with business/product leaders to design AI-powered observability dashboards using Grafana, Prometheus, and CloudWatch.
  • Introduced AI/automation use cases for infrastructure monitoring and deployment workflows, accelerating MTTR and reducing manual effort.
  • Developed and maintained Terraform scripts to automate the creation of AWS Infrastructure, ensuring robust and scalable cloud environments.
  • Implemented scaling policies based on connection counts and CPU/Memory usage to achieve high scalability and performance optimization.
  • Designed and configured Jenkins pipelines for building and deploying applications using IBM UrbanCode Deploy, streamlining the deployment process.
  • Established processes within IBM UrbanCode Deploy to collect approvals, enhancing governance and compliance.
  • Created dashboards for monitoring system performance, providing real-time insights into operational status.
  • Redesigned application architecture to support active-active infrastructure in a multi-regional AWS environment, improving system resilience and availability.
  • Migrated CI/CD jobs to CloudBees CI running on EKS, enhancing high availability and scalability of the deployment processes.
  • Developed Docker images to run Jenkins (CloudBees) on Docker containers within EKS, optimizing resource utilization and deployment speed.
  • Integrated Terraform and Ansible to establish a stable, automated configuration management system.
  • Designed patching integration using Ansible and Terraform to maintain consistent package versions across environments.
  • Configured and maintained IBM Connect Direct for secure PHI/PII data transfer to applications from the data center, ensuring data security.
  • Created IAM policies to enforce separation of duties, enhancing security and compliance.
  • Installed and maintained Atlassian Jira/Confluence on EC2, supporting project management and collaboration.
  • Designed serverless applications and microservices using Lambda functions, promoting scalability and reducing infrastructure overhead.
  • Managed Git repositories, overseeing branching, merging, and tagging strategies to maintain code integrity and support continuous integration.
  • Provided leadership and expertise to product development teams, ensuring the application of software development best practices and risk management principles throughout the development cycle.

DevOps Lead

Accenture LLP
11.2013 - 11.2019
  • Developed and executed DevOps best practices by providing solution architecture and strategy for DevOps adoption, enhancing operational efficiency and system reliability.
  • Created and maintained fully automated CI/CD pipelines to streamline software delivery processes.
  • Managed cloud integration using Pivotal Cloud Foundry (PCF), optimizing cloud operations and infrastructure.
  • Led the planning and execution of comprehensive deployment plans, including work planning, scheduling, budgeting, metrics, training, pilots, and resource allocation.
  • Collaborated with all project teams to ensure alignment between all deployment-related activities, fostering a cohesive project environment.
  • Managed and drove major strategic initiatives, including environment setup, sync-up, migrations, performance testing, resolving incidents, and assisting application development and QA teams.
  • Acquired deep technical, functional, and strategic designing experience in DevOps functions such as builds, deployments, environment provisioning, and availability management.
  • Designed production release processes for both scheduled and off-schedule releases, ensuring the right environment, schedule, and technical implementation for smooth and timely deliveries.

Developer/Tech Lead

Accenture LLP
08.2009 - 11.2013
  • Collaborated with client business teams to gather and interpret business requirements, performing impact analysis to ensure alignment with project goals.
  • Identified and implemented system improvements, assessing complex projects with multiple system impacts to provide accurate estimates, feasibility studies, and timelines for implementation.
  • Developed technical designs based on system requirements, coding programs to meet specifications, and preparing comprehensive documentation including UTPs, UTRs, and review logs.
  • Conducted unit testing for impacted modules, delivered code, and resolved defects to ensure high-quality deliverables.
  • Monitored critical batch cycles, resolved production issues, and reviewed game plans to address potential impacts from outages, monthly cycles, and holidays.
  • Coordinated reverse demand management activities and supported critical currency and infrastructure upgrades to maintain system integrity.
  • Estimated, designed, and implemented complex system changes, ensuring timely completion of deliverables for bi-monthly releases.
  • Championed early adoption of automation and AI-driven operations for environment provisioning, release management, and incident triage.
  • Managed release coordination activities, including creating and updating change requests, preparing for audits, and tracking release metrics.
  • Resolved critical production issues within SLAs, prioritized maintenance requests, and maintained operational trackers such as checkbooks and release checklists.
  • Represented the team in enterprise-level technical roundtable conferences, created and approved technical specification documents, and provided SME/technical support to team members.
  • Oversaw daily activities, including task allocation, status tracking, and reporting to management, while ensuring effective coordination between onshore and offshore teams.

Education

Bachelor of Technology - Technology

Guru Gobind Singh Indraprastha University
New Delhi, Delhi, IN
06.2009

Certification

  • Kubernetes Certified
  • Harness CICD Certified
  • Hashicorp Terraform Certified
  • AWS Certified DevOps Engineer
  • AWS Certified Developer
  • Azure Certified AI Engineer
  • Mulesoft Certified Developer
  • Microsoft Azure Cloud Certified
  • MIT Technology Architect
  • DevOps Institute Certified
  • SAFe Agilist

Skills

  • Software Development & Engineering: Front-End (React.js, HTML5, CSS3, Tailwind), Back-End (Node.js, Express.js, RESTful APIs), Languages (Python, Java, C, C++, COBOL, JCL), Databases (MongoDB, IBM DB2), Integration & Messaging (Mulesoft, IBM WebSphere MQ), Microservices, API-first Architecture, Build Tools (Apache Maven, Endevor), Source Control (Git, GitHub), Testing (Unit Testing, Functional Testing, Performance Testing)
  • Site Reliability & DevOps: Site Reliability Engineering (SRE), CI/CD Automation (Jenkins, GitHub Actions, Harness CI/CD), Incident & Problem Management, Observability (Prometheus, Grafana, CloudWatch, Splunk), Availability & Capacity Planning, Environment Provisioning, Performance Tuning, Release Management, Postmortem Culture, Monitoring, Metrics, SLAs/SLOs, Infrastructure as Code (Terraform, Ansible, Puppet)
  • AI & GenAI (Generative AI): Retrieval-Augmented Generation (RAG), LangChain, OpenAI APIs, AWS Bedrock, Prompt Engineering, LLM Integration & Deployment, TensorFlow, PyTorch, LangChain, Model Context Protocols, Autonomous Agents, Vector Databases (Pinecone, FAISS), Knowledge Graphs, Data Preprocessing, Chatbot & Assistant Development, Generative AI Strategy, Use Case Design, API Integration with LLMs for Business Automation
  • Cloud & Infrastructure: AWS Services (EC2, S3, IAM, Lambda, CloudWatch, Bedrock, API Gateway, VPC, SQS, SNS), Microsoft Azure, GCP (Foundational), Containerization & Orchestration (Kubernetes, Docker), Serverless Architectures, Cloud Integration, Cloud Foundry, Platform as a Service (PaaS), IaaS, HashiCorp Vault, NGINX, Load Balancing, Identity & Access Management (IAM), Governance
  • IT Operations & Support: Infrastructure & Server Management (Windows Servers, Red Hat Linux, Z/OS), Virtual Storage Access Method (VSAM), Service Management (ITSM), Incident & Event Handling, Access Controls, Auditing, Compliance, Software Quality Assurance (SQA), Logistics, Scheduling & Task Management, Technical Documentation, Impact & Risk Analysis
  • Leadership & Management: Team Leadership, People Management, Talent Development, Mentoring, Budgeting, Scheduling, Strategic Vision, Transformation Initiatives, Innovation Management, Architecture Governance, Cross-Functional Team Collaboration (Onshore/Offshore), Performance Management, Coaching, Process Improvement, Change Management

Timeline

Manager

Accenture LLP
12.2022 - Current

Associate Manager

Accenture LLP
12.2019 - 12.2022

DevOps Lead

Accenture LLP
11.2013 - 11.2019

Developer/Tech Lead

Accenture LLP
08.2009 - 11.2013

Bachelor of Technology - Technology

Guru Gobind Singh Indraprastha University