Jalaja Shelbon
Summary
Accomplished Direct Care Worker from Kids Individual Development, adept in emotional support and behavioral management, enhanced patient wellness through exceptional care plan management. Leveraged CPR certification and empathy to foster trust, achieving significant improvements in patient quality of life. Expert in navigating high-stress situations, ensuring patient safety and confidentiality.
Overview
5
5
years of professional experience
Work History
Direct Care Worker
Kids Individual Development
11.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Elderly Caregiver
Freudenthal Home Health
10.2021 - 12.2021
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Walmart
02.2019 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Applied Science - Occupational Therapy
Pima Medical Institute
Tucson, AZ12.2024
Skills
- Patient Care
- CPR Certified
- Personal Hygiene Assistance
- Emotional Support
- Progress Documentation
- Case Management
- Care Plan Management
- Behavioral Management
- Article 9 training
- Positive behavior support training
- Behavior redirection
- Goal Setting
Timeline
Direct Care Worker
Kids Individual Development
11.2022 - Current
Elderly Caregiver
Freudenthal Home Health
10.2021 - 12.2021
Customer Service Representative
Walmart
02.2019 - 08.2019
Associate of Applied Science - Occupational Therapy
Pima Medical Institute
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