Customer service specialist with 5 years of experience providing excellent customer service through proactive telephone communications ensuring smooth transfers, accurate information, and quick resolution of questions and concerns.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Lyft Inc.
Cincinnati, OH
07.2024 - Current
Help Drivers On The Front in receive vehicles and account assistance
Assist our online platform with billing, shipping, and fraudulent accounts
Assist through social media assistance and also any app interface issues
Used chat systems such a slack, zendesk, and Playvox
Executed and provide data information for sellers
Developed and maintained a database of customer service metrics for reporting purposes
Customer Service Chat - Seller
GOAT Group
Los Angeles, CA
10.2021 - 05.2024
Assist our online platform with billing, shipping, and fraudulent accounts
Assist through social media assistance and also any app interface issues
Used chat systems such a slack, zendesk, and Playvox
Executed and provide data information for sellers
Customer Service Associate
Lyft Inc.
Los Angeles, CA
06.2019 - 10.2021
Assist with users in providing a rental vehicle
Assist through social media assistance and also any app interface issues
Used chat systems such a slack, zendesk, and Playvox
Executed and provide data information for sellers
Ground Support Agent
Delta Air Lines
Dayton, OH
08.2017 - 06.2019
Assist our customers with luggage and lost items when loading
Assist through with bag carriers when loading planes
Communicate with Pilots to make sure weight and passengers were loaded properly
Retail Sales Associate
GameStop
Dayton, OH
06.2016 - 08.2017
Assist our customers with purchasing items and games both digital and physical
Assist with providing change or refunds with cash register
Monitored the floor when customers would come in for questions or concerns
Customer Service Representative at Credit and Collection Dept. at Cleveland ClinicCustomer Service Representative at Credit and Collection Dept. at Cleveland Clinic