Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalan Harvin

Cincinnati,OH

Summary

Customer service specialist with 5 years of experience providing excellent customer service through proactive telephone communications ensuring smooth transfers, accurate information, and quick resolution of questions and concerns.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Lyft Inc.
Cincinnati, OH
07.2024 - Current
  • Help Drivers On The Front in receive vehicles and account assistance
  • Assist our online platform with billing, shipping, and fraudulent accounts
  • Assist through social media assistance and also any app interface issues
  • Used chat systems such a slack, zendesk, and Playvox
  • Executed and provide data information for sellers
  • Developed and maintained a database of customer service metrics for reporting purposes

Customer Service Chat - Seller

GOAT Group
Los Angeles, CA
10.2021 - 05.2024
  • Assist our online platform with billing, shipping, and fraudulent accounts
  • Assist through social media assistance and also any app interface issues
  • Used chat systems such a slack, zendesk, and Playvox
  • Executed and provide data information for sellers

Customer Service Associate

Lyft Inc.
Los Angeles, CA
06.2019 - 10.2021
  • Assist with users in providing a rental vehicle
  • Assist through social media assistance and also any app interface issues
  • Used chat systems such a slack, zendesk, and Playvox
  • Executed and provide data information for sellers

Ground Support Agent

Delta Air Lines
Dayton, OH
08.2017 - 06.2019
  • Assist our customers with luggage and lost items when loading
  • Assist through with bag carriers when loading planes
  • Communicate with Pilots to make sure weight and passengers were loaded properly

Retail Sales Associate

GameStop
Dayton, OH
06.2016 - 08.2017
  • Assist our customers with purchasing items and games both digital and physical
  • Assist with providing change or refunds with cash register
  • Monitored the floor when customers would come in for questions or concerns

Education

High School Diploma - undefined

Shroder Padiea High School
Cincinnati, OH
01.1970

Skills

  • English
  • Administrative Experience
  • Communication Skills
  • Computer Skills
  • Customer Service
  • Cashiering
  • Microsoft Office
  • Communication skills
  • Customer service
  • Microsoft word
  • Zendesk

Timeline

Customer Service Representative

Lyft Inc.
07.2024 - Current

Customer Service Chat - Seller

GOAT Group
10.2021 - 05.2024

Customer Service Associate

Lyft Inc.
06.2019 - 10.2021

Ground Support Agent

Delta Air Lines
08.2017 - 06.2019

Retail Sales Associate

GameStop
06.2016 - 08.2017

High School Diploma - undefined

Shroder Padiea High School
Jalan Harvin