Jalan Knowles
Marietta,GA
Summary
Results-driven Operations Manager with extensive experience in leading teams and optimizing processes. Expertise in strategic planning and staff development, enhancing operational efficiency and workflow. Focused on delivering cost-effective solutions that elevate business performance through effective leadership and innovative problem-solving.
Overview
2026
2026
years of professional experience
Work History
Store Manager
SunCom Wireless
Decatur, GA
2025 - Current
- Managed daily store operations, ensuring adherence to company policies for operational efficiency.
- Oversaw inventory management, organizing stock replenishment to maintain optimal product availability.
- Trained and supervised team members on product knowledge and customer service.
- Coordinated promotional events, enhancing customer engagement and driving sales growth.
- Conducted performance evaluations and provided constructive feedback to staff.
Assistant Manager
Domino's Pizza
Richmond, Virginia
08.2023 - 12.2024
- Managed daily store operations and staff scheduling to ensure smooth workflow.
- Supervised daily operations including scheduling shifts, assigning duties.
- Handled customer complaints and resolved issues promptly and professionally.
- Coordinated with delivery drivers to streamline order fulfillment.
- Oversaw inventory management, maintaining optimal stock levels to meet demand.
Assistant Manager
Three monkey pub
Manassas, Virginia
07.2022 - 07.2023
- Supervised daily operations by scheduling shifts and assigning duties to ensure smooth workflow.
- Handled customer complaints and resolved issues promptly and professionally.
- Trained new employees on customer service and food safety protocols.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Supported promotional campaigns by implementing in-store marketing strategies to enhance customer engagement.
Education
Some College (No Degree) - Business Administration
Northern Virginia Community College
Annandale, VASkills
- Inventory management
- Visual merchandising
- Customer service
- Employee training
- Performance evaluation
- Team leadership
- Effective communication
- Attention to detail
- Customer relationship management
- Data analysis
- Recruiting and hiring
- Promotional planning
- Retail sales techniques
- Sales analysis
- Retail inventory management
- Store opening and closing procedures
- Budget development
Timeline
Assistant Manager
Domino's Pizza
08.2023 - 12.2024
Assistant Manager
Three monkey pub
07.2022 - 07.2023
Store Manager
SunCom Wireless
2025 - Current
Some College (No Degree) - Business Administration
Northern Virginia Community College