Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalaya Manley

Henderson,NV

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through strategic engagement and effective issue resolution. Adept at analyzing data to anticipate needs, while fostering strong relationships across teams. Committed to maintaining high standards of quality and efficiency.

Overview

7
7
years of professional experience

Work History

Locker+ Associate

Amazon
11.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Listened to customer needs and desires to identify and recommend optimal products.

Office Clerk Assistant

Post Office
11.2020 - 03.2021
  • Excellent communication skills, both verbal and written.
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Expedited document processing times by efficiently managing incoming correspondence, sorting mail, and routing documents to appropriate recipients.
  • Contributed to a positive work atmosphere by maintaining a clean and organized workspace for all employees to enjoy.
  • Supported department managers with daily operational tasks, contributing to a well-managed work environment.
  • Managed office inventory levels efficiently to ensure necessary supplies were consistently available while minimizing wasteful spending.
  • Processed incoming and outgoing mail and packages according to established procedures.

Assembly Line Worker

Select Staffing Agency
08.2018 - 10.2019
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.

Education

Clothing And Textiles/fashion Designer - Clothing Design

Antelope Valley College
Lancaster, CA
08.2020

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Customer interaction
  • Customer engagement
  • Adaptability and flexibility
  • Inventory and stocking

Timeline

Locker+ Associate

Amazon
11.2023 - Current

Office Clerk Assistant

Post Office
11.2020 - 03.2021

Assembly Line Worker

Select Staffing Agency
08.2018 - 10.2019

Clothing And Textiles/fashion Designer - Clothing Design

Antelope Valley College

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