Jalaycia Riggins
Macon,GA
Summary
- 4+ years of customer-facing roles across diverse industries including food services and retail stores.
- Self-motivated, efficient in fast-paced environments, highly adaptable, and enthusiastic to learn!
- Excellent verbal and written communication skills
- Strong technical proficiency in Microsoft office(word, outlook, PowerPoint, excel, etc)
Overview
5
5
years of professional experience
Work History
Front Counter Help
Panda Express Restaurant Group
2427 Tom Hill Sr Blvd.
11.2023 - Current
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Trained new front counter assistants on company policies, procedures, and standards to maintain consistency in service quality.
- Resolved customer complaints promptly, demonstrating empathy and professionalism.
- Contributed to menu development initiatives by providing valuable feedback on popular items and customer preferences.
- Collaborated with kitchen staff to ensure timely delivery of orders, contributing to overall positive dining experiences.
- Improved customer retention by offering personalized recommendations based on individual preferences.
- Streamlined order processing for increased accuracy and reduced wait times.
Customer Service Representative
Kohls Department Store
6275 Zebulon Rd
08.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Associate
Marshall’s & Home-goods
1625 Bass Rd
05.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Seasonal Sales Associate
Victoria's Secret & PINK
5080 Riverside Dr
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Great American Cookies
5080 Riverside Dr
07.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Howard High School
6400 Forsyth Rd Macon Ga05.2021
Skills
- Cleanliness
- Organization
- Menu familiarity
- Excellent work ethic
- Customer Service
- Food handling safety
- Food safety knowledge
- Cash Handling
- Customer-focused
- Inventory Monitoring
- Phone orders
- Order Processing
- Upselling strategy
- Inbound calls
- Outbound calls
- Microsoft outlook
- Pos systems
Timeline
Front Counter Help
Panda Express Restaurant Group
11.2023 - Current
Customer Service Representative
Kohls Department Store
08.2022 - 10.2023
Customer Service Associate
Marshall’s & Home-goods
05.2022 - 08.2022
Seasonal Sales Associate
Victoria's Secret & PINK
11.2021 - 01.2022
Cashier
Great American Cookies
07.2019 - 05.2021
High School Diploma -
Howard High School