- Gardening
- Documenting and sharing travel experiences
- Food Photography
Jaleah Cook
Greensboro,NC
Summary
Adaptable and reliable team member with strong experience in customer service, fast‑paced operations, and collaborative teamwork. Skilled in maintaining smooth workflows, supporting staff, and delivering positive guest and client experiences. Known for strong communication, problem‑solving, and a calm, professional presence.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Pharamacy
Greensboro NC
03.2025 - Current
- Processed prescription orders accurately and efficiently in fast-paced environment.
- Assisted pharmacists in medication management and patient consultations.
- Maintained inventory levels and ensured proper storage of pharmaceuticals.
- Trained new pharmacy technicians on operational procedures and best practices.
- Ensured compliance with regulatory standards and safety protocols in pharmacy operations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Supervisor
LAZ Parking Valet, Hyatt Regency
Durham, NC
02.2021 - 04.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Front House Assistant
George’s Family Restaurant
Oxford, NC
07.2021 - 05.2023
- Contributed to a positive work atmosphere by fostering strong relationships with coworkers and management.
- Conducted routine inventory counts, maintaining accurate stock levels for optimal replenishment.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Ensured compliance with safety regulations and sanitation guidelines, promoting a safe dining experience for all guests.
- Streamlined front of house operations for improved efficiency and overall guest experience.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Assisted management in analyzing customer feedback data, identifying areas for improvement and implementing appropriate changes where necessary.
- Performed daily cash handling duties accurately, ensuring proper reconciliation at the end of each shift.
Education
High School Diploma - Early Graduate
Granville Central High
Stem, NC01-2023
Bachelor of Science - Human Health Science
University of North Carolina
NC05-2028
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Strategic planning
- Staff discipline
- Staff development
- Team building
- Processes and procedures
- Process improvement
- Operations management
- Relationship building
- Policy enforcement
Certification
Microsoft Office Specialist (MOS) Certification
Interests
Timeline
Pharmacy Technician
CVS Pharamacy
03.2025 - Current
Front House Assistant
George’s Family Restaurant
07.2021 - 05.2023
Supervisor
LAZ Parking Valet, Hyatt Regency
02.2021 - 04.2025
High School Diploma - Early Graduate
Granville Central High
Bachelor of Science - Human Health Science
University of North Carolina