Anbrielle Salters
Effingham,SC
Summary
Hardworking and passionate job seeker with strong organizational skills; eager to secure a entry-level Customer Service position that will further develop personal and professional skills in the workforce.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BlueCross BlueShield Of Tennessee Inc.
10.2022 - 06.2024
- Provide exceptional customer service to customers.
- Respond to customer inquiries in timely and professional manner
- Monitor and track status of claims.
- Resolve claim discrepancies and disputes
- Develop and maintain positive relationships with customers
- Research and resolve customer issues using available resources.
- Document customer interactions in customer management system.
- Utilize problem-solving and organizational skills to efficiently resolve customer issues.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Representative
Teleperformance
01.2021 - 10.2022
- Demonstrate empathy and professionalism in every interaction to enhance customer satisfaction
- Detailed payment options and explained price, receipt and billing details to customers.
- Assist customers with product information, order inquiries, and issue resolution.
- Assist customers in resolving issues and provide information about products and services.
- Escalate complex issues to appropriate departments for resolution.
- Maintain detailed records of customer interactions and transactions.
Customer Service Associate
Zaxby's
10.2019 - 01.2021
- Take customer orders while focusing on fast and friendly customer service.
- Enter guest orders accurately into point of sale system.
- Meet DHEC cleaning and food preparation standards.
- Responsible for ensuring proper training of new employees.
- Handle cash payments, count and verify tills, and record totals appropriately.
- Clean and maintain guest areas including dining room, counters, bathrooms, and building exterior.
Education
BS Business -
Columbia College of South Carolina
Columbia, SC08.2025
High School Diploma -
South Florence High School
Florence, SC06.2019
Skills
- Attention to detail
- Empathy
- Knowledge of MS Office, Excel, PowerPoint, Windows, Outlook and Word
- Customer service/hospitality
- Cashier
- Problem Solving
- Adaptability
- Typing
- Data Entry
Timeline
Customer Service Representative
BlueCross BlueShield Of Tennessee Inc.
10.2022 - 06.2024
Customer Service Representative
Teleperformance
01.2021 - 10.2022
Customer Service Associate
Zaxby's
10.2019 - 01.2021
BS Business -
Columbia College of South Carolina
High School Diploma -
South Florence High School