Jalecia Thomas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator
Optum Services
09.2021 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability..
- Verified insurance coverage and obtained pre-authorizations.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
Supervisor
Teleperformance
Shreveport, LA
01.2016 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Coached employees through day-to-day work and complex problems.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Store Manager
MetroPCS Corporate Store
Shreveport, LA
05.2014 - 01.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed routine store inventories.
- Trained and managed associates in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Walmart
Shreveport, LA
08.2012 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Medical Assistant
Eastern College of Health Vocations
Shreveport, LA08.2015
High School Diploma -
C.E. Byrd High School
Shreveport, LA05.2012
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Time management skills
- Teamwork and Collaboration
- Schedule Management
- Scheduling proficiency
- Customer Relationship Management
- Office Administration
- Scheduling
- Telephone Etiquette
- Daily timekeeping
- Customer service and support
- Production Scheduling
- Patient Scheduling
- Documentation skills
- Insurance Verification
- Quality Assurance
- Medical Terminology
- Customer Service
- Documentation and Recordkeeping
- Appointment Scheduling
- Team Leadership
- Coaching and Mentoring
- Relationship Building
- Handling Complaints
Timeline
Scheduling Coordinator
Optum Services
09.2021 - Current
Supervisor
Teleperformance
01.2016 - 09.2021
Store Manager
MetroPCS Corporate Store
05.2014 - 01.2016
Sales Associate
Walmart
08.2012 - 12.2015
Medical Assistant
Eastern College of Health Vocations
High School Diploma -
C.E. Byrd High School