Jaleesa Hawkins
Bowling Green,KY
Summary
To secure a challenging position that will enable me to expand my knowledge and my responsibilities to benefit the company Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
Work History
Data Entry Specialist
Western Kentucky Gastroenterology
02.2022 - Current
- Review incoming referrals and input patient information into the system
- Arrange appointments
- Bill Claims and submit to payor for payment
- Compiled, sorted, and verified accuracy of data to be entered into databases
- Ensured data integrity by conducting regular quality checks on entered information.
- Scanned documents and saved in database to keep records of essential organizational information.
Surgical Technologist
Med Center Health
05.2020 - Current
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Provide outpatient and inpatient care during procedures
- Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
- Sterilized and maintained surgical instruments and equipment
- Provided support to surgical team during procedures
- Documented and maintained accurate patient records
- Collaborated with nurses and other healthcare professionals
- Ensured compliance with hospital safety protocols.
Data Entry Specialist
Anesthesia and Pain Specialist
07.2015 - 12.2017
- Register patient information in All Scripts system so the charge can be coded and billed to insurances or patients
- Follow up with insurance companies regarding claim status
- Maintained accuracy and effectiveness in data entry tasks for a fast-paced logistics company
- Consistently met deadlines and quotas for data entry projects.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
Dell
10.2012 - 07.2015
- Resolved complex customer issues and escalated unresolved complaints to appropriate channels for resolution
- Maintained excellent customer satisfaction ratings through effective communication and problem-solving skills
- Managed high volume of customer inquiries via phone, email, and chat in a fast-paced call center environment
- Received inbound calls from providers (hospital, physicians offices), providing health claim status information, such as payment or denials of claims and benefit information on behalf of the member's insurance plan.
Education
Bachelor's Degree - Health Information Management
Western Kentucky University
Bowling Green, KY08.2025
Associate of Science - Surgical Technology
South Central Community And Technical College
Bowling Green, KY05.2024
Associate's Degree in Medical Assistant -
Daymar College
Bowling Green, KY01.2016
Skills
- Data reporting
- Transcribing documents
- Word Processing
- Data Verification
- Patient confidentiality
- Organizational abilities
- Strong Communication and Interpersonal Skills
- Claims Auditing
References
- Dr. Arbrar Arshad, MD, Gastroenterologist | 270-991-0382
- Dr. Darrin Passer, MD, General Surgery | 507-383-2416
- Valerie Wilson, Nurse Practitioner | 270-670-6629
Timeline
Data Entry Specialist
Western Kentucky Gastroenterology
02.2022 - Current
Surgical Technologist
Med Center Health
05.2020 - Current
Data Entry Specialist
Anesthesia and Pain Specialist
07.2015 - 12.2017
Customer Service Representative
Dell
10.2012 - 07.2015
Bachelor's Degree - Health Information Management
Western Kentucky University
Associate of Science - Surgical Technology
South Central Community And Technical College
Associate's Degree in Medical Assistant -
Daymar College
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