Jaleesa Jackson
Memphis,TN
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Baptist Memorial Hospital
11.2024 - Current
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Expedited turnaround times on critical medication orders through prompt communication with prescribers regarding clarification or approval requests.
- Reduced medication errors through vigilant monitoring of drug interactions and dosage calculations.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
Pharmacy Technician
Walgreens
03.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provide consultations and answer inquires from patients, healthcare professionals and physicians regarding drugs, potential side effects and specific use.
- Process all incoming prescriptions for a high-traffic pharmacy with 250-300 customers daily and ensure accuracy during data entry.
- Oversee claims processing for third-party program prescriptions.
- Document dosage/label inaccuracies and report them to the pharmacist, increasing the prescription accuracy rate by 80%.
- Monitor shelves to ensure that outdated medicines are removed from inventory & replaced with fresh batches in compliance with existing regulations & standards.
Medical Warehouse Associate
McKesson Pharmaceuticals
03.2022 - 05.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked with RF Scanning equipment to maintain records of merchandise shipped, as well as examining, stocking, and distributing materials in inventory and on manufacturing lines.
- Performed inventory control, such as counting, and stocking merchandise.
- Entered quantity received against purchase order in computer system.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Pharmacy Technician Extern
Walgreens
10.2022 - 12.2022
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Worked with senior technicians to locate and measure medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
- Learned how to operate Walgreens software and enter data correctly.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Learning Ambassador
Amazon Distribution Center
02.2020 - 02.2022
- Ensured new associates knew rules and policies that are to be followed when working at an Amazon site.
- Answered questions and provided guidance to new associates in relation to their path.
- Collaborated with process assistants and floor managers to monitor progress of tier one associates and adjust instructional strategies to meet specific needs more efficiently.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to associates to promote long-term excellence.
- Collaborated with marketing team to create and implement promotional campaigns.
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving quality work-flow.
Education
Pharmacy Technician Certificate -
Southwest Community College
05.2023
High School Diploma -
Melrose High School
05.2018
Skills
- Customer Service
- Pharmacy calculations
- Software proficiency (Including POS Systems & Pharmacy Management Software)
- Pharmaceutical Compounding
- Inventory Management
- Prescription Verification
- Insurance Claims
- Claims Rejection Resolution
- Team Leadership
- Learning and Development
- Personnel Mentoring
- Employee Performance Reviews
- Medication dispensing
Accomplishments
- Developed a new filing system that increased accessibility to prescription records by 50%, Walgreens
- Earned "Excellent Customer Service" Award, Walgreens
- Received "Exemplary" and "Exceeds Expectations" ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability, Walgreens
- Responsible for delivery of all Compliance, Safety, and skill based training for new associates, Amazon
- Received "Employee of the Month" recognition in December 2022, Amazon
Timeline
Pharmacy Technician
Baptist Memorial Hospital
11.2024 - Current
Pharmacy Technician
Walgreens
03.2023 - Current
Pharmacy Technician Extern
Walgreens
10.2022 - 12.2022
Medical Warehouse Associate
McKesson Pharmaceuticals
03.2022 - 05.2023
Learning Ambassador
Amazon Distribution Center
02.2020 - 02.2022
High School Diploma -
Melrose High School
Pharmacy Technician Certificate -
Southwest Community College