Jalen Boyd
Houston
Summary
Responsible, motivated, and hardworking student/employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservation Sales & Service Rep.
United Airlines
Houston
02.2024 - Current
- Assists customers with flight bookings and travel inquiries.
- Provides information on flight schedules and airline policies.
- Informs passengers about delays and alternative travel arrangements.
- Maintains knowledge of airline services and promotions for customers.
- Resolves customer issues promptly and professionally.
- Provides customer service and sales support to customers over the phone.
Dispatch
ABM Industries
Houston
09.2023 - 02.2024
- Monitor radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Update records of driver locations, delays, and cancellations.
- Assign drivers to appropriate routes based on aircraft needs.
- Provide timely updates to customers regarding their orders or requests.
- Coordinate with other dispatchers to ensure efficient servicing schedules are met.
- Resolve contractor complaints related to service issues or delays.
- Track vehicles using GPS technology and provide real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Manage a large volume of phone calls while ensuring accuracy in data entry.
- Utilize computer systems to locate addresses, calculate estimated arrival and departure times, and provide directions when necessary.
- Utilize various software systems to facilitate movement, planning and scheduling.
Administrative Coordinator
iKon Credit Solutions
Houston
07.2022 - 09.2023
- Manage office operations including scheduling, correspondence, and records management.
- Serve as the first point of contact for clients and internal staff inquiries.
- Prepare and maintain reports, spreadsheets, and documentation as needed.
- Coordinate meetings, appointments, and company events.
- Assist with customer account management and basic credit solutions inquiries.
- Support other departments with administrative and clerical tasks.
- Maintain confidentiality of sensitive information and ensure compliance with company policies
Business Development Representative
Team Gillman
Houston
08.2021 - 07.2022
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Developed and maintained relationships with potential customers to understand their automotive needs.
- Responded to inquiries from potential customers via email and telephone.
- Followed up with customers to build long-term relationships and successful referrals.
- Delivered reports to enhance sales information and management.
- Maintained up-to-date records of customer interactions and communications.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
- Collaborated with other departments within the organization to facilitate efficient workflow processes.
Education
High School Diploma -
Bemjamin O.Davis High School
Houston06-2019
Associate of Science -
Houston Community College
Houston, TXBachelor of Science -
Lamar University
Beaumont, TXSkills
- Schedule Management
- Data Entry
- Work Order Management
- Customer Relations
- First Aid
- CPR Certified
Certification
- CPR Certification 08/2023-08/2025
- First Aid Certification 08/2023-08/2025
References
References available upon request.
Education and Training
other,other,other
Timeline
Reservation Sales & Service Rep.
United Airlines
02.2024 - Current
Dispatch
ABM Industries
09.2023 - 02.2024
Administrative Coordinator
iKon Credit Solutions
07.2022 - 09.2023
Business Development Representative
Team Gillman
08.2021 - 07.2022
High School Diploma -
Bemjamin O.Davis High School
Associate of Science -
Houston Community College
Bachelor of Science -
Lamar University