Jalen Carter
Rancho Cucamonga,CA
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in automotive and food industry.
- Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
- Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
- Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Run Errands/ Answer Phone/ Set Appointments
Empire Motorsports
03.2016 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Kept business flowing and successful by running errands for urgent customer parts
- Generate five start customer reviews by answer phone to help customers with products, services, and appointments.
- Ensure customer satisfaction with products by installing products such as steps, tonneau covers, tires, and rims onto cars specifically jeeps and trucks to make customer happy .
- Ensure business professionalism by cleaning and sharpening business property
- Coordinated profits by processing and receiving payments and coordinating receipts to customers as they leave with their purchases
- operated forklift to move large items and achieved organized inventory
- Generated profits for business by ordering , storing , using , and selling company's inventory through e-commerce.
Sales Associate
LINE-X
03.2020 - 04.2023
- Generate good reviews on yelp by building relationships with customers and generating potential for additional sales and more company revenue .
- Accomplished rapport for business by Engaging customers in social conversations to create pleasant and easy shopping experience.
- Created customer satisfaction with service by Listening to clients and introducing solutions to satisfy business and personal needs and generating client referrals in the process due to business professionalism
- Constructed customer desires by asking open-ended questions to determine needs and assisted customers in selecting appropriate merchandise which led to customers returning for more services .
- Improved company organization by Logging reports, expenses, receipts, and sales in company database
- orchestrated company flow and amplified customer service by Processing customer orders and accurately handled payment transactions which led to an increase in revenue in the month of June 2023
Package Handler
UPS
11.2022 - 01.2023
- Handled myself in a professional manner by Following-safety regulations to maintain safe work environment.
- Strengthened flow of business by Removing jams and unblocking conveyor system to maintain flow of goods.
- achieved maximum efficiency of loading packages by organizing packages in the most efficient manner possible
- proved successful working within tight deadlines and a fast-paced environment.
- Outperformed other coworkers by Loading 50 pound packages onto truck throughout whole shift.
Cashier/food Preperation/served Food to Guest
Bliss Catering
03.2014 - 11.2022
- Strengthen flow of business by Operating cash register to process sales transactions, handle cash and make change which led to good yelp reviews for business .
- Assembled a clean work environment for coworkers and food preparation while Operating and sanitizing kitchen and food preparation equipment.
- Amplified customer rapport by Resolving customer complaints independently or with aid of supervisor.
- conveyed current promotions and new menu items which led to customers trying new items .
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- delivered food to guest which created customer satisfaction
- Coordinated preparation of food for guest
Prepared and Served Meals to Guest/decorate
Tracy Sanders Events
02.2015 - 06.2016
- Presented menu items while Answering detailed questions about menu items, contents and preparation methods to help guests make informed decisions to better insure customer satisfaction .
- Produced a desirable environment for guest by Clearing dishes, trays and carts from rooms with discretion and professionalism .
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Constructed catering excellence by serving food to guest
- Illustrated creative genius by decorating events to customers wants creating customer satisfaction
Education
Associate of Arts And Sciences - Business Communications
Riverside City College
Riverside, CA12.2024
Skills
- Process Payments
- Information Assistance
- Cultural Awareness
- Dining Customer Service
- Dining Area Maintenance
- Menu Memorization
- Food Preparation and Safety
- Table Setting Arrangements
- Sales Expertise
- Stocking and Replenishing
- Supply Chain and Inventory Management
- Product and Service Sales
- Verbal Communication
Certification
food handlers card
music, fashion, sports, nature, barbering
- I've played multiple sports my whole up till college.
- I also love music and fashion these two specific categories along with God bring me the most joy.
- In addition I enjoy spending my time in nature versus spending my time in front of a screen like most of my peers.
- Finally im a aspiring barber
Languages
English
Native or Bilingual
Timeline
Package Handler
UPS
11.2022 - 01.2023
Sales Associate
LINE-X
03.2020 - 04.2023
Run Errands/ Answer Phone/ Set Appointments
Empire Motorsports
03.2016 - 08.2023
Prepared and Served Meals to Guest/decorate
Tracy Sanders Events
02.2015 - 06.2016
Cashier/food Preperation/served Food to Guest
Bliss Catering
03.2014 - 11.2022
Associate of Arts And Sciences - Business Communications
Riverside City College
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