A resourceful and dedicated customer service representative adept at building rapport with clients, handling complex inquiries, and delivering personalized solutions.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Victra Verizon
Winterville, N.C.
07.2021 - Current
Delivers exceptional customer service across multiple channels, including phone, email, and chat, consistently meeting and exceeding performance targets.
Effectively manages high call volumes while ensuring each customer receives personalized attention and timely resolutions.
Resolves escalated customer complaints with empathy, professionalism, and swift action, transforming negative experiences into positive outcomes.
Processes payments, refunds, and exchanges accurately and efficiently, ensuring customer satisfaction and loyalty.
Builds lasting relationships with clients by providing tailored product recommendations.
Maintains detailed records of all interactions and transactions.
Engages in professional development to enhance sales techniques and customer care practices, consistently ranking among top performers.
Mental Health Worker
Paradigm Mental Health
Winterville, N.C.
02.2021 - 07.2021
Assessed and developed personalized care plans for clients, addressing their mental health, abilities, and challenges.
Provided therapeutic support and guided clients in setting and achieving personal recovery goals.
Developed coping strategies for clients dealing with stress, anger, and other difficult behaviors, fostering a supportive and calm atmosphere.
Collaborated with a multidisciplinary team to create a safe and positive space for clients' mental health recovery.