Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalen Davis

Winterville,N.C.

Summary

A resourceful and dedicated customer service representative adept at building rapport with clients, handling complex inquiries, and delivering personalized solutions.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Victra Verizon
Winterville, N.C.
07.2021 - Current
  • Delivers exceptional customer service across multiple channels, including phone, email, and chat, consistently meeting and exceeding performance targets.
  • Effectively manages high call volumes while ensuring each customer receives personalized attention and timely resolutions.
  • Resolves escalated customer complaints with empathy, professionalism, and swift action, transforming negative experiences into positive outcomes.
  • Processes payments, refunds, and exchanges accurately and efficiently, ensuring customer satisfaction and loyalty.
  • Builds lasting relationships with clients by providing tailored product recommendations.
  • Maintains detailed records of all interactions and transactions.
  • Engages in professional development to enhance sales techniques and customer care practices, consistently ranking among top performers.

Mental Health Worker

Paradigm Mental Health
Winterville, N.C.
02.2021 - 07.2021
  • Assessed and developed personalized care plans for clients, addressing their mental health, abilities, and challenges.
  • Provided therapeutic support and guided clients in setting and achieving personal recovery goals.
  • Developed coping strategies for clients dealing with stress, anger, and other difficult behaviors, fostering a supportive and calm atmosphere.
  • Collaborated with a multidisciplinary team to create a safe and positive space for clients' mental health recovery.

Education

Pitt Community College
Winterville, N.C.

Skills

  • Customer Service
  • Conflict Resolution & Problem Solving
  • Sales & Product Recommendations
  • High-Volume Call Management
  • Payment Processing & Transaction Management
  • Effective Communication & Rapport Building
  • Account Maintenance & Data Management
  • Quality Assurance Optimization
  • Active Listening & Empathy

Timeline

Call Center Representative

Victra Verizon
07.2021 - Current

Mental Health Worker

Paradigm Mental Health
02.2021 - 07.2021

Pitt Community College
Jalen Davis