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Jalen Jackson
Pullman
Summary
Dependable and motivated professional with experience in customer service, hospitality, and front desk operations. Demonstrates strong communication, organization, and problem-solving skills while thriving in fast-paced environments. Eager to contribute a positive attitude, strong work ethic, and a commitment to delivering high-quality service
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Barkefellers Franchise
Indianapolis, IN
09.2024 - 08.2025
- Delivered exceptional customer service by greeting clients, checking pets in and out, and ensuring a smooth, efficient front desk experience.
- Assisted 50+ customers per shift by answering questions, scheduling appointments, and providing detailed information on services, enhancing customer understanding and satisfaction.
- Processed customer transactions accurately, including payments, reservations, and account updates, while maintaining detailed client and pet records.
- Coordinated communication between clients and staff to ensure accurate scheduling, timely updates, and efficient daily operations.
- Coordinated communication between clients and staff, ensuring accurate scheduling and timely updates, which contributed to smooth daily operations.
- Balanced multiple responsibilities in a fast-paced environment while maintaining professionalism, accuracy, and a high level of customer satisfaction.
- Conducted facility tours for prospective clients, explaining services and building confidence in the company's standards of care.
- Balanced multiple responsibilities in a fast-paced environment while maintaining professionalism and accuracy, consistently achieving high levels of customer satisfaction.
Server
IHOP
Indianapolis, IN
07.2021 - 09.2024
- Delivered friendly, attentive customer service by greeting guests, explaining menu options, and ensuring a positive dining experience.
- Managed multiple tables in fast-paced restaurant, ensuring accuracy and efficiency in service delivery.
- Recommended menu items, promotions, and add-ons to increase sales and enhance the guest experience.
- Recommended menu items, promotions, and add-ons, contributing to increased sales and improved guest satisfaction.
- Resolved guest concerns professionally and collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved guest concerns and collaborated with kitchen staff, ensuring timely and accurate order fulfillment.
- Maintained a clean, organized dining area by resetting tables, stocking supplies, and following food safety and sanitation standards.
- Built positive relationships with guests through clear communication, professionalism, and prompt service, contributing to repeat business and customer satisfaction.
Education
Bachelor of Science - Biology
Washington State University
Pullman, WA05-2028
High School Diploma -
Warren Central High School
Indianapolis, IN06-2023
Skills
- Technical Skills
- Front Desk Operations
- Customer Service
- Appointment Scheduling
- Point-of-Sale (POS) Systems
- Cash Handling
- Health and Safety
- Customer Interaction
- Professional Skills
- Time Management
- Organization
- Multitasking
- Adaptability
- Communication
- Team Collaboration
- Conflict Resolution
Interests
Timeline
Front Desk Receptionist
Barkefellers Franchise
09.2024 - 08.2025
Server
IHOP
07.2021 - 09.2024
Bachelor of Science - Biology
Washington State University
High School Diploma -
Warren Central High School