Jalen Knight
Tallahassee Neurological Clinic
Tallahassee
1
Certification
9
years of professional experience
Regulatory Specialist with strong background in legal research and documentation review, driving compliance improvements. Experienced in guiding teams on sanitation practices and enhancing workplace safety. Skilled in interpreting regulations to ensure compliance, maintaining accurate records, and conducting audits. Committed to supporting efficient regulatory operations and data protection initiatives.
Work History
Receptionist
1 Year 3 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing daily office workflow and enhancing client satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain positive experiences.
- Maintained accurate records of guests and transactions using property management software for efficient operations.
Sanitation & Safety Specialist
10 Months- Drafted and distributed policies on safe work practices to enhance employee awareness and compliance.
- Conducted thorough investigations into employee complaints about unsafe working conditions, leading to actionable recommendations for improvement.
- Provided guidance to staff on proper sanitation techniques, equipment cleaning methods, pest control, safe food handling practices.
- Conducted investigations into complaints of unsafe working conditions or practices by employees.
- Guided staff on sanitation techniques, equipment cleaning methods, pest control, and safe food handling practices.
- Drafted written policies regarding safe work practices which were distributed among employees.
Regulatory Specialist III
1 Year 7 Months- Drafted submissions to government agencies addressing proposed regulations, ensuring clarity and compliance.
- Identified and recommended process improvements to enhance compliance with current regulations.
- Provided regulatory guidance and interpretation of legislation, assisting stakeholders in understanding its application.
Regulatory Specialist I
4 Months- Created detailed reports summarizing findings from regulatory inspections and audits to support compliance efforts.
- Developed and maintained regulatory databases to enhance accuracy of record keeping and ensure compliance with applicable regulations.
- Ensured compliance with state regulations and laws governing business operations.
- Reviewed and analyzed regulatory documents for accuracy and completeness.
- Developed and implemented training programs for staff on regulatory requirements.
Guest Service Advocate
2 Years 1 Month- Developed innovative strategies that enhanced daily operations within the department.
- Coached new employees on effective procedures for addressing customer inquiries and resolving complaints.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in training new team members on product knowledge and service protocols.
- Monitored service processes to identify areas for improvement, driving operational efficiency.
Cashier
2 Years 6 Months- Operated cash register, ensuring accurate processing of payments, returns, and exchanges to enhance customer satisfaction.
- Maintained cleanliness of checkout area, contributing to a welcoming environment for customers.
- Executed opening and closing procedures, including cash register count and restocking, to ensure efficient store operations.
Education
Bachelor of Arts (B.A.) - Public Relations Candidate
Expected graduation April 2025
Associate in Arts (A.A.) - Nursing
High School Diploma
MBA - Business Administration
Skills
Client communication
Record management
Confidentiality practices
Organization skills
Time management
Telephone skills
Appointment scheduling
Food safety compliance
Customer service
Certification
Food Manager Certification
Timeline
Receptionist
Tallahassee Neurological Clinic
05.2025 - CurrentRead More
Sanitation & Safety Specialist
Department of Business and Professional Regulation
07.2024 - 05.2025Read More
Regulatory Specialist III
Department of Business and Professional Regulation
12.2022 - 07.2024Read More
Regulatory Specialist I
Department of Business and Professional Regulation
08.2022 - 12.2022Read More
Guest Service Advocate
Target
07.2020 - 08.2022Read More
Cashier
Publix
01.2018 - 07.2020Read More
Lincoln High School
High School Diploma
Read More
Tallahassee Community College
Associate in Arts (A.A.) from Nursing
Read More
Florida International University
Bachelor of Arts (B.A.) from Public Relations Candidate
Read More
Florida International University
MBA from Business Administration
Read More