Jalen Laird
Dayton,OH
Summary
Highly skilled Customer Service Representative/Account Representative with a proven track record of delivering exceptional support in fast-paced environments. Experienced in managing client accounts, resolving customer inquiries, and providing24/7 support. Expertise in addressing account-related issues, billing discrepancies, and technical troubleshooting. Strong communication and relationship-building skills with a focus on customer satisfaction, loyalty, and retention. Experienced in utilizing data-driven insights to offer cost-effective solutions, upsell products, and contribute to revenue growth. Adept at working both independently and as part of a team to meet and exceed sales goals. Demonstrates professionalism in resolving issues and ensuring a positive customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Representative
Total Quality Logistics
07.2024 - 10.2024
- Respond to customer inquiries via phone, email, or chat, addressing any issues related to customer data
- Assist customers with account-related questions, including updating personal information or resolving data discrepancies
- Provide excellent customer service and maintain positive interactions with clients while handling data-related concerns
- Facilitated freight brokerage transactions between shippers and carriers, ensuring timely delivery and customer satisfaction
- Manage a portfolio of clients, generating revenue through strategic sales and relationship building
- Utilized data and market trends to provide cost-effective solutions for logistics and supply chain management
- Provide24/7 support to resolve shipment issues, keeping stakeholders informed and minimizing disruptions
Authorized Retailer
AT&T
01.2023 - 07.2024
- Responding to customer inquiries via phone, chat, email or in person regarding services such as wireless plans, internet, TV, and other telecommunications services
- Assisting with billing issues, explaining charges, processing payments, and setting up payment plans
- Handling technical support for AT&T products, troubleshooting connection problems, and guiding customers through setup or repairs
- Processing orders and changes to services, such as upgrading or downgrading plans, adding new features, or activating new devices
- Developed retailer market business plan and sales strategy to attain company sales goals and profitability
- Participated in retailer network business management activities to maintain
- Coordinated regular meetings to review all activities and develop business operations
- Listened to customer needs and desires to identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experiences
- Providing product information and helping customers choose the right service or product based on their needs
- Documenting customer interactions in AT&T’s system and following up on unresolved issues
Sales Associate
Footlocker
09.2022 - 03.2023
- Addressing customer concerns or complaints in a professional and helpful manner
- Ensuring that customers have a positive shopping experience
- Driving sales by meeting or exceeding sales goals, actively promoting and upselling products, and introducing customers to new products, trends, or promotions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Processing transactions at the cash register, handling payments, issuing receipts, and balancing the cash drawer at the end of shifts
- Working effectively with other team members to meet sales goals and ensure a smooth-running store
Package Handler
Fed Ex
03.2022 - 08.2022
- Followed safety regulations to maintain safe work environment
- Collaborated with other package handlers to provide prompt and accurate delivery of orders
- Stored and secured packages in designated areas to prevent damage and theft
Education
Diploma - undefined
Vandalia Butler High School
05.2018
Skills
- Account management
- Customer data resolution
- Billing support
- Technical troubleshooting
- Sales and upselling strategies
- Relationship building and client retention
Certification
Ohio Real Estate Sales Associate
Timeline
Account Representative
Total Quality Logistics
07.2024 - 10.2024
Authorized Retailer
AT&T
01.2023 - 07.2024
Sales Associate
Footlocker
09.2022 - 03.2023
Package Handler
Fed Ex
03.2022 - 08.2022
Diploma - undefined
Vandalia Butler High School
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