Jalen Pompey
Columbus
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Columbus, OH
03.2023 - Current
- Conducted security screening of passengers and baggage using advanced scanning technology.
- Implemented operational procedures to ensure compliance with federal regulations and standards.
- Collaborated with law enforcement agencies during security incidents and emergencies.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
Guest Services Agent
Sheraton Hotel & Resorts
Columbus, OH
07.2022 - 02.2023
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Managed check-in and check-out processes, ensuring smooth guest transitions.
- Coordinated with housekeeping and maintenance to fulfill guest requests efficiently.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
FULFILLMENT EXPERT
TARGET
10.2020 - 07.2022
- Pick items for guest orders accurately and quickly; meeting service and required ship time standards.
- Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner.
- Meet pick and pack productivity expectations and INF goals.
- Locate Ship to Store orders and scan into hold upon arrival.
JUNIOR TEACHER
KIWIS CLUBHOUSE
09.2019 - 08.2020
- Actively manage play-based, early childhood classrooms.
- Create opportunities for developmentally appropriate play.
- Guide children through intellectual and social-emotional growth.
- Provide the highest quality of care each and every day.
Casepack Order Filler/Replenishment Associate
Dollar General Distribution Center
Zanesville, OH
03.2019 - 08.2019
- Managed order fulfillment processes to ensure timely and accurate shipments.
- Operated warehouse equipment, including forklifts and pallet jacks, to optimize material handling efficiency.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Collaborated with inventory control team to maintain accurate stock levels and prevent shortages.
Education
BACHELORS DEGREE - Social Work
CAPITAL UNIVERSITY
12.2016
HIGH SCHOOL DIPLOMA - undefined
BISHOP HARTLEY HIGH SCHOOL
05.2014
Skills
- Great communication skills
- Time management
- Always a great team player and very efficient under stressful situations
- Punctual, and always ready to work
- Skilled in Microsoft word & Powerpoint
- Integrity and honesty
- Customer service and assistance
Languages
English
Native or Bilingual
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
03.2023 - Current
Guest Services Agent
Sheraton Hotel & Resorts
07.2022 - 02.2023
FULFILLMENT EXPERT
TARGET
10.2020 - 07.2022
JUNIOR TEACHER
KIWIS CLUBHOUSE
09.2019 - 08.2020
Casepack Order Filler/Replenishment Associate
Dollar General Distribution Center
03.2019 - 08.2019
HIGH SCHOOL DIPLOMA - undefined
BISHOP HARTLEY HIGH SCHOOL
BACHELORS DEGREE - Social Work
CAPITAL UNIVERSITY