Jalen Willis
New Albany,OH
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Tj Maxx Dept Store
09.2020 - 02.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Zara
05.2022 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Warehouse Worker
Amazon
01.2024 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much 50 pounds.
Education
High School Diploma -
Licking Heights High School
Pataskala, OH06.2020
Skills
- Excellent Communication
- Multitasking Abilities
- Organizational Skills
- Flexible and Adaptable
- Dependable and Responsible
- Attention to Detail
- Calm Under Pressure
- Critical Thinking
- Data Entry
Timeline
Warehouse Worker
Amazon
01.2024 - 05.2024
Sales Associate
Zara
05.2022 - Current
Retail Sales Associate
Tj Maxx Dept Store
09.2020 - 02.2021
High School Diploma -
Licking Heights High School