Jalena Johnson
Harvest,AL
Summary
Dynamic professional with a proven track record at Dollar General, adept in customer service and retail store operations. Excelled in cash handling and fostering teamwork, significantly enhancing customer satisfaction. Skilled in MS Office, I bring a blend of hard and soft skills, ensuring operational excellence and collaborative success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Lead Sales Associate
Dollar General
02.2024 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Pet/House Sitter
Rover.com
07.2022 - Current
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Managed pet care responsibilities efficiently, guaranteeing the health and well-being of animals under supervision.
Teacher
Babies of Harvest
05.2023 - 08.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Cashier
Chevron
10.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Management
University of Alabama At Huntsville
Huntsville, AL05.2024
Skills
- Customer Service
- Retail Store Operations
- Cash Handling
- Teamwork and Collaboration
- MS Office Applications
Timeline
Lead Sales Associate
Dollar General
02.2024 - Current
Teacher
Babies of Harvest
05.2023 - 08.2023
Cashier
Chevron
10.2022 - 04.2023
Pet/House Sitter
Rover.com
07.2022 - Current
Bachelor of Science - Management
University of Alabama At Huntsville