Jalesa Cridell
Houston,TX
Summary
Diligent Health Program Specialist skilled in data collection and analysis, report preparation and grant writing to support and enhance public health program activities. Consults with advisory committees to promote program initiatives. Strong scheduling, monitoring and decision-making abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Health Program Representative
Elevance Health
02.2023 - Current
- Facilitated inter-agency cooperation, enabling more comprehensive care delivery across multiple sectors of the healthcare system.
- Improved patient outcomes by implementing health education programs and providing resources for community members.
- Led training sessions for staff and volunteers, fostering a collaborative environment focused on achieving program goals.
- Conducted needs assessments to identify gaps in service provision, informing the development of new programs tailored to community needs.
- Increased awareness of available health services through the creation of engaging promotional materials and public presentations.
- Managed approximately 100 plus outbound calls per day to members.
Benefits Specialist
HGS
02.2022 - Current
- Enroll employee's in medical, dental, vision accidental insurance, critical life insurance, hospital indemnity, legal services, help enroll in cobra, and assist with direct billing
Email Response Team
Williams-Sonoma, Inc.
09.2021 - 01.2023
- Respond to emails in a timely fashion, helping with lost orders missing items questions about new item
Customer Service Representative
Sourcepoint, Inc.
01.2021 - 07.2021
- Managed client records, Set up client appointments, Performed customer service surveys, Assisted customers with a warm and professional attitude, Resolved customer information and complaints, Responsible for tracking and maintaining inventory, Handled online orders and credit card transactions, Answered general questions, Provided policy and service information
Tax Preparer
Jackson Hewitt
12.2018 - 04.2019
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Data Entry
Walmart
06.2018 - 01.2019
- Issue receipts, refunds, credits, or change due to customers, Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying Trash cans, Answer customers' questions, and provide information on Financial Transactions procedures or policies
Customer Service
Landmark Industries
09.2015 - 08.2018
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, Receive payment by cash, check, credit cards, vouchers, or automatic debits, Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices, Place special orders or call other stores to find desired items
CNA - Certified Nursing Assistant
Northwest Health and Rehabilitation Center
04.2013 - 12.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
Walmart
03.2014 - 09.2015
- Issue receipts, refunds, credits, or change due to customers, Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans, Answer customers' questions, and provide information on Financial Transactions procedures or policies
Customer Service Representative
Metro Lift
12.2010 - 11.2011
- Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride, Inspect vehicles and check gas, oil, and water levels prior to departure, Handle passenger emergencies or disruptions, Report delays or accidents
Customer Service Representative
NCO
11.2008 - 12.2009
- Explain products or services and prices, and answer questions from customers, Maintain records of contacts, accounts, and orders, Adjust sales scripts to better target the needs and interests of specific individuals
Education
Bachelor of Science - Health Administration
University of Phoenix
Online Campus05.2025
Certification in Health Care Management -
University of Phoenix-Online Campus
Online Campus01.2021
Certified Nurse Assistant -
Taylor Medical Institute
Houston, TX04.2013
Registered Dental Assistant -
Everest Institute
Houston, TX02.2008
High school in General -
Trinity High School
Trinity, TX05.2007
Certification
Healthcare Management
Timeline
Health Program Representative
Elevance Health
02.2023 - Current
Benefits Specialist
HGS
02.2022 - Current
Email Response Team
Williams-Sonoma, Inc.
09.2021 - 01.2023
Customer Service Representative
Sourcepoint, Inc.
01.2021 - 07.2021
Tax Preparer
Jackson Hewitt
12.2018 - 04.2019
Data Entry
Walmart
06.2018 - 01.2019
Customer Service
Landmark Industries
09.2015 - 08.2018
Customer Service Representative
Walmart
03.2014 - 09.2015
CNA - Certified Nursing Assistant
Northwest Health and Rehabilitation Center
04.2013 - 12.2015
Customer Service Representative
Metro Lift
12.2010 - 11.2011
Customer Service Representative
NCO
11.2008 - 12.2009
Bachelor of Science - Health Administration
University of Phoenix
Certification in Health Care Management -
University of Phoenix-Online Campus
Certified Nurse Assistant -
Taylor Medical Institute
Registered Dental Assistant -
Everest Institute
High school in General -
Trinity High School
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