Jalesa Jones
Del Valle,TX
Summary
Experienced with overseeing all aspects of estate management, including property maintenance and staff supervision. Uses exceptional organizational skills to ensure seamless operations and high standards of upkeep. Knowledge of budget management and vendor coordination to maximize efficiency and quality.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Hilton Riverside
New Orleans, LA
02.2024 - Current
- Assisted in inventory management, contributing to optimal stock levels for popular luxury items.
- Coordinated special orders seamlessly for clients seeking exclusive or customized items.
- Enhanced customer satisfaction by providing personalized assistance and recommendations to luxury clients.
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Trained 3 new staff members on systems, enhancements and financial processes.
General Manager
Fleming's Prime Steakhouse & Wine Bar
Metairie, LA
07.2023 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Manager
Dickie Brennan’s Bourbon House
03.2020 - 06.2023
- Assisted in inventory management, contributing to optimal stock levels for popular luxury items.
- Coordinated special orders seamlessly for clients seeking exclusive or customized items.
- Enhanced customer satisfaction by providing personalized assistance and recommendations to luxury clients.
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Trained 3 new staff members on systems, enhancements and financial processes.
- Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
Education
Associates - Hospitality Administration And Management
Delgado
05.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Strategic planning
- Operations management
- Exceptional communication
- Professional appearance
- Attention to detail
- Critical thinking
- Inventory audits
- Maintaining stock levels
Timeline
Assistant Manager
Hilton Riverside
02.2024 - Current
General Manager
Fleming's Prime Steakhouse & Wine Bar
07.2023 - 02.2024
Manager
Dickie Brennan’s Bourbon House
03.2020 - 06.2023
Associates - Hospitality Administration And Management
Delgado