Jalesia Nelson
Houston, TX 77045-4671,TX
Summary
Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver/Courier Contractor
Jones' Professional Delivery & Co.
10.2019 - 03.2021
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Operated light trucks to deliver loads as far as 30 miles from home location.
- Completed on-time deliveries by choosing best and most efficient routes
Solutions Specialist
Verizon Wireless
01.2016 - 10.2020
- Consistently hit and exceed sales goals by 10% and above.
- Identify and qualify customer needs, develop sales strategies, negotiate and close profitable business sales with 75% success rate.
- Maintained extensive knowledge of competitors, their offerings and their presence in assigned territory.
- Handled large volume of calls on day-to-day basis with sense of calm and good work ethic.
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Education
Teacher's Certification Program - Early Childhood Education
Region 4 Alternative Certification Program
Texas2018
Bachelor of Arts - Management
Southeastern Louisiana University
2013
Skills
- Excellent multi-tasking abilities, quick and effective problem solver
- Highly adaptable, thrive on challenges and excel in new environments
- Proficient in MS Word PowerPoint Excel and use of POS software
- Punctuality and Reliability
- HIPAA Compliant
- Time Management
- Ability to work in both group and individual setting
- Admirable internal and external communication capabilities
Certification
- Hipaa for Business Associates Training - 2 hours
- Bloodborne Pathogens Training-1 hour
- Hazardous Materials Training - 1 hour
Additional Information
TWIC cardholder
Timeline
Delivery Driver/Courier Contractor
Jones' Professional Delivery & Co.
10.2019 - 03.2021
Solutions Specialist
Verizon Wireless
01.2016 - 10.2020
Teacher's Certification Program - Early Childhood Education
Region 4 Alternative Certification Program
Bachelor of Arts - Management
Southeastern Louisiana University
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