Summary

Overview

Work History

Education

Skills

State

Zip

City

Timeline

Jalexis Miller Harris

Mobile,AL

Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Dental eligibility / claims administrator

Sun Life Dental

Remote

08.2023 - 03.2024

Eligibility workers collect and analyze applicants' information via interviews, references, and personal and financial data verification
help coordinate with appropriate agencies to arrange the right services for those deemed eligible
Claims processors, also known as claims clerks, work in the insurance industry and are responsible for handling insurance claims
review claim submissions, obtain and verify information, correspond with insurance agents and beneficiaries, and process claim payments.

United Healthcare Customer Claims Representative

UnitedHealth Group - Remote

09.2022 - 08.2023

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
By helping customers understand the product and answering questions about their reservations
Provide expertise or general claims support by reviewing, researching, investigating, processing, and adjusting claims
Provided billing analysis of claims and ensuring compliance.

Loss Draft Specialist

Assurant - Remote

07.2020 - 09.2022

The Loss Draft Specialist performs an important role in helping guide the customer/claimant through the claims process and helping them get their lives back in order following a property damage or loss
They are responsible for accurately processing documents related to property damage claims including ordering and reviewing inspection reports of damage and resolving any issues
This could include tasks such as responding to requests, inquiries, and complaints from various parties involved in the claims process.

Claims Representative

Pilot Catastrophe Services - Mobile, AL

11.2019 - 07.2020

Investigate claims made by policyholders to corroborate the accuracy of the filing and determine payouts and reimbursements
As a claims representative, you interview customers and process all paperwork related to the claims.

Chat Support Representative

Alorica

Saraland, AL

05.2017 - 11.2019

Talk to customer online chat to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Responds to requests for assistance
Upsells to customers as necessary