Jalexis Watkins
Phenix City
Summary
Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, coaching and mentoring employees, and achieving all company goals and objective. Energetic and goal-oriented with an impressive performance record and well-rounded background in optimizing employee performance.
Overview
5
5
years of professional experience
Work History
Claims Adjuster
Elevance Health
Columbus, GA
09.2022 - 07.2024
- Evaluated insurance claims to determine validity and establish coverage.
- Investigated incidents to gather information and assess damages accurately.
- Communicated with claimants and witnesses to clarify details and resolve issues.
- Collaborated with medical professionals to verify treatment costs related to claims.
- Managed high call volumes of claims while prioritizing urgent cases to ensure timely assistance during critical situations.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Call Center Customer Service Representative
Global Solutions
Columbus Georgia
10.2019 - 11.2020
- Handled over 100 daily inbound calls,resolving cardholder inquiries with a 95% satisfaction rate.
- Processed claims for lost, stolen, or compromised accounts,ensuring accurate, and timely resolutions.
- Utilized dual monitors for efficient navigation of company software, enhancing response time,and precision.
- Transferred calls to relevant departments, maintaining seamless, and collaborative customer service
- Monitored transactions accuracy, achieving zero error rate in data entry and ensuring data integrity.
- Provided expert navigation of complex customer issues, and ensuring satisfaction.
Education
High School Diploma -
Central High School
Phenix City, AL05-2019
Skills
- Critical thinking
- Teamwork
- Active listening
- Highly motivated
- Problem solving
- Patience
- Computer Networking
- Willingness to Learn
Timeline
Claims Adjuster
Elevance Health
09.2022 - 07.2024
Call Center Customer Service Representative
Global Solutions
10.2019 - 11.2020
High School Diploma -
Central High School