Customer-focused professional with 6+ years of experience in high-volume call center, claims, and customer support environments. Proven ability to handle 75–100+ customer interactions daily, resolve issues efficiently, and deliver excellent service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aflac
Columbus, GA
07.2024 - Current
Handle 75–100+ customer interactions daily via phone
Explain benefits, policies, and next steps clearly
Resolve customer concerns professionally and efficiently
Maintain accurate documentation and meet performance standards
Resolved customer inquiries through multiple channels, ensuring prompt and effective communication.
Assisted team in implementing process improvements for handling customer feedback.
Customer Service Representative
Elevance Health
Columbus, GA
09.2022 - 07.2024
Managed high-volume inbound calls with 98%+ accuracy
Assisted with claims, billing, and policy questions
De-escalated concerns and improved customer experience
Resolved customer inquiries through multidimensional communication channels, ensuring timely and accurate responses.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Customer Service Representative
Everise
Columbus, GA
10.2019 - 09.2022
Handled 60–80+ inbound calls daily
Assisted with account issues and claims inquiries
Provided accurate, professional, and empathetic support
Analyzed customer interactions to identify trends and enhance service delivery.
Implemented quality assurance measures to maintain high service standards consistently.
Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.