Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JALEXIS WATKINS

Phenix City

Summary

Customer-focused professional with 6+ years of experience in high-volume call center, claims, and customer support environments. Proven ability to handle 75–100+ customer interactions daily, resolve issues efficiently, and deliver excellent service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Aflac
Columbus, GA
07.2024 - Current
  • Handle 75–100+ customer interactions daily via phone
  • Explain benefits, policies, and next steps clearly
  • Resolve customer concerns professionally and efficiently
  • Maintain accurate documentation and meet performance standards
  • Resolved customer inquiries through multiple channels, ensuring prompt and effective communication.
  • Assisted team in implementing process improvements for handling customer feedback.

Customer Service Representative

Elevance Health
Columbus, GA
09.2022 - 07.2024
  • Managed high-volume inbound calls with 98%+ accuracy
  • Assisted with claims, billing, and policy questions
  • De-escalated concerns and improved customer experience
  • Resolved customer inquiries through multidimensional communication channels, ensuring timely and accurate responses.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Everise
Columbus, GA
10.2019 - 09.2022
  • Handled 60–80+ inbound calls daily
  • Assisted with account issues and claims inquiries
  • Provided accurate, professional, and empathetic support
  • Analyzed customer interactions to identify trends and enhance service delivery.
  • Implemented quality assurance measures to maintain high service standards consistently.
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.

Education

High School Diploma -

Central High School
Phenix City, AL
05.2019

Skills

  • Customer Service
  • Inbound Call Handling
  • Conflict Resolution
  • Sales Support
  • Active Listening
  • Problem Solving
  • CRM Systems
  • Data Entry
  • Multitasking
  • Communication
  • Customer Retention
  • Critical thinking

Certification

  • Child Development Associate (CDA)
  • Registered Behavior Technician (RBT)

Timeline

Customer Service Representative

Aflac
07.2024 - Current

Customer Service Representative

Elevance Health
09.2022 - 07.2024

Customer Service Representative

Everise
10.2019 - 09.2022

High School Diploma -

Central High School