Jalie McDaniel
Houston
Summary
Detail-oriented healthcare professional skilled in managing high-volume patient scheduling and fostering effective communication among patients, providers, and staff. Committed to maintaining HIPAA compliance and delivering empathetic support to individuals with developmental and behavioral needs.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Elite Dermatology
Houston
01.2019 - 01.2020
- Managed high-volume scheduling (125+ patients daily), demonstrating strong organization and attention to detail.
- Facilitated communication among patients, providers, and staff, ensuring seamless operations.
- Executed verification of insurance, copays, and billing while upholding strict confidentiality standards.
- Built rapport with patients and addressed concerns with professionalism and empathy.
- Maintained accurate records, enhancing data tracking and streamlining administrative processes.
Customer Service Representative
Clear Sight LASIK Center
Oklahoma City
01.2018 - 01.2019
- Managed high call volumes, ensuring professionalism and empathy in every interaction.
- Provided direct patient support, resolving concerns to foster positive experiences.
- Guided patients in understanding procedures and next steps to enhance clarity and confidence.
- Assisted with scheduling, intake processes, and patient communication.
- Maintained organized documentation and records.
Human Resources Recruiting Assistant
Concordia Life Care Community
Oklahoma City
01.2016 - 01.2018
- Facilitated onboarding and training processes, enhancing new employee integration.
- Maintained accurate and confidential employee records.
- Coordinated interdepartmental communication, fostering collaboration.
- Organized tasks effectively to ensure smooth workflow.
Education
Master of Science - Applied Behavioral Analysis
National University
04-2026
Bachelor of Science - Education
Western Governors University (WGU)
Associate of Applied Science - Business Management
Oklahoma State University – Oklahoma City
Oklahoma City, OKSkills
- Scheduling procedures
- Patient scheduling
- Service scheduling
- Record management
- Administrative support
- Progress tracking
- HIPAA compliance
- Time management
- Client support
- Effective communication
- Patient interaction
- Team collaboration
- Teamwork and collaboration
- Deadline oriented
- De-escalation strategies
- Caregiver communication
Websites
Timeline
Scheduling Coordinator
Elite Dermatology
01.2019 - 01.2020
Customer Service Representative
Clear Sight LASIK Center
01.2018 - 01.2019
Human Resources Recruiting Assistant
Concordia Life Care Community
01.2016 - 01.2018
Master of Science - Applied Behavioral Analysis
National University
Bachelor of Science - Education
Western Governors University (WGU)
Associate of Applied Science - Business Management
Oklahoma State University – Oklahoma City