Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Durman

Carl Junction,MO

Summary

Spent majority work history in Insurance and patient billing. Went to several conferences for Medicare billing. I have spent all my experience in Ophthalmology, but for 25 years, we have done wide range of medical in our practice.

Overview

28
28
years of professional experience

Work History

Scheduling Coordinator

Ramesh R. Shah, M.D.
02.2020 - Current
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Insurance and patient information
  • Reception desk
  • Referral patients out to other physicians

Office Manager

Joplin Eye Care
05.1995 - 01.2020
  • Reported to senior management on organizational performance and progress toward goals.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Handing physician licensing, credentialing.
  • Enrolling contracts with insurances

Education

High School Diploma -

Seneca High School
Seneca, MO
05.1978

Skills

  • Scheduling surgery and laser patients
  • Pre cert with insurance and surgery center
  • Billing insurance
  • Track yearly surgical procedures
  • Assisted doctor in Lasers and minor procedures

Timeline

Scheduling Coordinator

Ramesh R. Shah, M.D.
02.2020 - Current

Office Manager

Joplin Eye Care
05.1995 - 01.2020

High School Diploma -

Seneca High School

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Rachel Durman