Jalil De La Torres
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Legal Assistant
The Stano Law Firm
06.2021 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Assisted attorneys with reviewing and organizing witness reports.
- Conducted background investigations on defendant.
Legal Assistant
Jim Adler & Associates
10.2012 - 07.2019
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Contacted clients to schedule appointments and discuss progress of cases.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Call Center Agent
Interactive Response Technologies
09.2011 - 10.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
Education
No Degree - Business
Houston Community College
Houston, TXHigh School Diploma -
Milby High School
Houston, TX05.2006
Skills
- Client Relations
- Case Management
- Client Service and Support
- MS Office Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
The Stano Law Firm
06.2021 - Current
Legal Assistant
Jim Adler & Associates
10.2012 - 07.2019
Call Center Agent
Interactive Response Technologies
09.2011 - 10.2012
No Degree - Business
Houston Community College
High School Diploma -
Milby High School
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