JALIMA WATTS
New York,NY
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Assistant Manager
Jacadi Paris
New York, New York
01.2021 - 10.2024
- Delivered exceptional customer service and adhered to standard practices, optimizing sales and reducing shrinkage.
Managed store opening and closing procedures. - Supervised and directed a team of 7 employees, ensuring smooth daily operations.
- Monitored sales activities to maintain high standards of customer satisfaction and product quality.
- Hired, trained, and evaluated sales associates to foster team growth and performance.
- Balanced daily sales, reconciled cash, and made bank deposits to support financial accuracy.
- Exceeded team goals by implementing and sharing customer service initiatives, effectively resolving issues.
- Maintained stockroom organization and disposed of damaged products to preserve quality.
- Prepared monthly schedules to ensure adequate floor coverage while adhering to fiscal guidelines.
Director of Operations
The Designers Group
Brooklyn, New York
02.2019 - 01.2021
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed 15 junior and intermediate interior designers.
- Main point of contact for clients and vendors regarding accounts receivable questions and issues.
- Worked with CEO to ensure up-to-date filings of all permits and licenses.
- Created proposals for existing and new clients.
- Increased productivity and profit margins by offering incentives to all designers.
- Advised CEO on organizational policy matters and recommended needed changes.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Assigned work to employees based on project requirements and designer strengths.
Assistant Manager
Matt & Nat Pop-Up
New York, New York
09.2018 - 02.2019
- Supervised a staff of 5 employees.
- Opened and closed the store.
- Handled all cash transactions and deposits.
- Hired, trained, and coached new employees.
- Created monthly schedule according to business needs.
- Made sure that sales and customer service are at the highest point during operation hours.
- Oversaw inventory checks, received shipment, and ordered product for the store.
- Assisted in overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results.
Visual Merchandising Manager
J. Crew Group
Orlando, Florida
02.2013 - 12.2017
- Executed visual merchandising and creative direction, and made appropriate changes based on store layout and product ownership.
- Assisted in keeping store forms, windows, and store standards looking great.
- Responded to customers in the moment, partnering with the team to deliver amazing service.
- Created displays with imaginative ideas while following company standards.
- Produced, executed, and delegated a floor plan for the new product rollout.
- Partnered with PR team to coordinate events.
- Verified that all merchandising standards were maintained on a daily basis.
- Knowledgeable of promotions and tailored displays to drive business.
- Monitored and reordered inventory items to fulfill displays, and executed design changes to align with available inventory.
Skills
- Customer Service
- Communication Skills
- Cash Handling and Point-of-Sale (POS) Systems
- Product Knowledge
- Up-selling and Promotion
- Organization and Multitasking
- Team Collaboration
- Adaptability and Stress Management
- Training and Mentoring
- Attention to Detail
- Inventory
LANGUAGES
- ENGLISH
- SPANISH
Education
Bachelor of Science - Criminal Justice / Pre-Law
Florida State University
Tallahassee, FL 08.2013 - 05.2017
Bachelor of Design - Fashion Design And Marketing
International Academy of Design And Technology
Orlando, FL 08.2017 - 05.2019
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Summary
- Retail Assistant Manager with 8 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
- Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork from home optionPaid time offHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsPersonal development programs401k matchStock Options / Equity / Profit SharingWork-life balanceFlexible work hoursLanguages
English
Native language
Spanish
Beginner
A1
Timeline
Assistant Manager
Jacadi Paris
01.2021 - 10.2024
Director of Operations
The Designers Group
02.2019 - 01.2021
Assistant Manager
Matt & Nat Pop-Up
09.2018 - 02.2019
Bachelor of Design - Fashion Design And Marketing
International Academy of Design And Technology
08.2017 - 05.2019
Bachelor of Science - Criminal Justice / Pre-Law
Florida State University
08.2013 - 05.2017
Visual Merchandising Manager
J. Crew Group
02.2013 - 12.2017
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