JALINA MAYO
Arlington,TX
Summary
Experienced customer service specialist proficient in managing competing priorities in fast-paced environments. Strong team player committed to achieving shared goals and enhancing service delivery. Known for effectively handling escalated customer inquiries, contributing to improved customer retention.
Overview
16
16
years of professional experience
Work History
Team Lead
General Motors
01.2012 - Current
- Performed on the job training to new hires and subject matter expert to current staff
- Proficient navigation through assigned software to complete established tasks
- Participated in meetings for professional development and updates in organizational process
- Drive daily production activities with effective communication and leadership
- Direct improvements in safety, product quality, service and cost efficiency
- Escalate safety and quality issues, initiating remedial actions promptly.
Lead Dispatcher
Gardner Trucking
04.2020 - 2023
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Dispatched drivers to meet daily delivery needs for company customers.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Record and maintain files and records of requests, work or services performed, charges, expenses, and inventory.
- Prepared daily work and run schedules.
- Received or prepared work orders.
Customer Service Representative
Arise
01.2012 - 01.2014
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Quality checked all data for accuracy and data integrity
- Proficient navigation through assigned software to complete established tasks
- Met/exceeded all key performance metrics as assigned by management
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Front Desk Customer Service
Teeny Deeny Daycare
01.2010 - 01.2012
- Relayed customer feedback to cross-functional teams to improve products and services.
- Communicated with parents about daily activities and any concerning behaviors.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Safely operated daycare van to collect and deliver children between specified locations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Business -
University of Phoenix
Tempe, AZSkills
- Data organization and documentation
- Customer relationship management
- Problem-solving skills
- Typing speed (35 WPM)
- Client support
- Logistics coordination
- Leadership capabilities
- Task prioritization and multitasking
- Quality control
Timeline
Lead Dispatcher
Gardner Trucking
04.2020 - 2023
Team Lead
General Motors
01.2012 - Current
Customer Service Representative
Arise
01.2012 - 01.2014
Front Desk Customer Service
Teeny Deeny Daycare
01.2010 - 01.2012
Associate of Applied Business -
University of Phoenix