Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

K'Lylah White

Grand Prairie,USA

Summary

Psychology graduate with experience supporting diverse populations in high-pressure environments. Proficient in client communication, problem-solving, and de-escalation techniques. Trained in psychological first aid and suicide prevention. Aiming to leverage skills in a legal or case support role focused on client advocacy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Lead

Loop 9 BBq
Grand Prairie, US
02.2023 - 12.2024
  • Provided leadership and guidance to team members, ensuring on-time completion of tasks to maintain high standards.

  • Supervised daily operations to drive team performance in high-volume environment.
  • Trained new staff on safety protocols and operational procedures for food handling.
  • Coordinated inventory management and optimized stock levels for timely service delivery.

Entry Level Captioning Specialist/Customer Service Representative

Captel Service
01.2018 - 12.2024
  • Facilitated real-time communication for deaf and hard-of-hearing individuals through accurate captioning
  • Assisted customers with product-related inquiries and service navigationdelivering accurate captions and resolving inquiries efficiently.
  • Resolved customer concerns efficiently, ensuring a positive and supportive experience
  • Managed inbound customer calls, effectively addressing product-related questions to enhance customer satisfaction.
  • Demonstrated strong attention to detail in managing high-volume calls within fast-paced environments.

Seasonal Testing Site Specialist Team Lead

Curative inc
Arlington, US
02.2019 - 11.2021
  • Administered mouth and nasal swabs while providing clear instructions and answering patient concerns.
  • Checked in guests for COVID-19 testing appointments, ensuring efficient processing and patient flow.
  • Acted as the primary contact for testing errors, missing results, and result delays.
  • Maintained inventory of testing supplies, PPE, and operational necessities for mobile testing vans, supporting uninterrupted testing operations.

Education

Bachelor of Arts - Psychology

The University of Texas At Arlington
Arlington, TX
05-2026

Associate's degree - Psychology

Tarrant County College
Hurst, TX
05-2024

High School Diploma -

Sam Houston High School
Arlington, TX
10-2019

Skills

  • Team Leadership
  • Client Communication & Support
  • Customer Service
  • Salesforce
  • Microsoft Office proficiency
  • Data Entry & Documentation
  • Time Management & Organization
  • Problem Solving
  • Analytical Skills
  • Effective communication
  • Basic Communication Techniques

Certification

  • Psychological First Aid — Johns Hopkins University (2026)
  • Suicide Prevention — Wesleyan University (2026)

Personal Information

Authorized To Work: US for any employer

Timeline

Team Lead

Loop 9 BBq
02.2023 - 12.2024

Seasonal Testing Site Specialist Team Lead

Curative inc
02.2019 - 11.2021

Entry Level Captioning Specialist/Customer Service Representative

Captel Service
01.2018 - 12.2024

Bachelor of Arts - Psychology

The University of Texas At Arlington

Associate's degree - Psychology

Tarrant County College

High School Diploma -

Sam Houston High School
K'Lylah White