Jalinne Mendez
Houston
Summary
Property management professional with proven success driving occupancy, revenue, and resident retention across luxury and multifamily communities. Skilled in lease-up support, financial reporting, delinquency control, vendor coordination, and delivering elevated resident experiences that stabilize assets and maximize performance.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
MAA Brookwood, MAA Park Point, MAA Greater Heights
Atlanta, GA & Houston, TX
03.2024 - Current
- Drive property performance across 380-unit community, maintaining 94–96% occupancy, 80%+ renewal retention, and 2–5% delinquency, directly supporting NOI and revenue goals.
- Oversee financial operations including rent collections, variance monitoring, revenue optimization, and reporting; ensure timely SODAS completion and deposit accounting for compliance.
- Support lease-up and marketing strategies by analyzing traffic, conversion ratios, pricing, and concessions to maximize leasing velocity and market competitiveness.
- Lead resident engagement and retention initiatives, including curated events, targeted communications, and professional resolution of escalated concerns, reinforcing luxury service standards.
Resident Experience Manager
Cortland at Phipps Plaza, Cortland Uptown, Cortland at North Brookhaven
Atlanta, GA
08.2019 - 03.2024
- Reduced delinquency from $200K to $40K through strategic collection efforts, payment plan implementation, and legal follow-up, strengthening cash flow and revenue performance.
- Increased resident satisfaction and online reputation scores by 10% through proactive service recovery, escalation resolution, and resident engagement initiatives.
- Trained and mentored onsite staff on leasing procedures, compliance, and customer service, ensuring consistent operational performance across multiple properties.
- Managed financial reporting, rent collections, lease compliance, property inspections, and capital improvemement support to enhance asset value, market competitiveness, and long-term resident retention.
Education
Bachelor of Arts - Mass Media Arts
Clark Atlanta University
Atlanta, GA05-2020
Skills
- Lease-Up Support & Stabilization
- Revenue Management & Pricing Strategy
- Budget Monitoring & Financial Reporting
- Delinquency Control & Collections
- Luxury Resident Experience
- Vendor & Contractor Coordination
- Occupancy & Retention Strategy
- Fair Housing & Compliance
- Market Surveys & Competitive Analysis
- Property Management Software: (Yardi / RealPage / Funnel
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
MAA Brookwood, MAA Park Point, MAA Greater Heights
03.2024 - Current
Resident Experience Manager
Cortland at Phipps Plaza, Cortland Uptown, Cortland at North Brookhaven
08.2019 - 03.2024
Bachelor of Arts - Mass Media Arts
Clark Atlanta University